The winners will be announced on June 20 at Customer Contact Week (CCW) in Las Vegas.
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Tag: Customer Experience
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Glowtouch’s Vidya Ravichandran Discusses The BPO’s Dominican Republic Expansion, Plans For Further Growth
Glowtouch is on a roll. The US based IT and customer experience outsourcer already has operations in India and The Philippines along with a strong footprint in the US. Despite the pandemic, Glowtouch moved forward aggressively to open its second site in Santo Domingo, the capital of Caribbean vacation paradise Dominican Republic. Cognitive Business News...
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Alorica Growing Finance, Healthcare, Retail CX Operations From Cali, Colombia Facility
Alorica now operates out of 18 countries serving over 250 clients in 30 languages. Cali is Alorica's 1st Colombian location.
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Shelli Ryan Explains Why Blockchain Will Be Key For Customer Experience Delivery
"Web 3. I mean, we all have to realize that it is coming and it is coming fast, so the Metaverse and NFTs and crypto and blockchain."- Shelli Ryan
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PayPal’s Arthi Rajan Explains Why Electronic Payments Security & Customer Experience Can No Longer Be Thought Of Separately
Rajan explains how customer experience and transactional security, including anti-fraud, are not two separate issues, but really two aspects of the same discipline.
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Altia Smart City Lands ibex Expansion In Tegucigalpa, Honduras
Currently, ibex is working to establish a local management team, with agent hiring to begin next month.
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Contact Center BPO Sitel To Acquire Sykes At 30% Premium Over Share Price
Upon the closing of the transaction, which was approved unanimously by the company’s board, Sykes will become a privately held company and its shares will cease trading on Nasdaq.
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Ibex Limited Goes Public With IPO
CX Outsourcer IBEX Limited today announced the pricing of its initial public offering of 4,761,905 common shares at a price of $19.00 per share.
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Survey: CX Agents Don’t Always Want to Telework – Blended Models Appeal To Many
5th Talent believes a “work where you want” model will emerge which allows agents to manage and schedule how often they want to work at home and in the center. This promotes employees to become more self-managing which increases satisfaction, engagement, performance, and retention.
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VXI Global Solutions Announces Key Hires & Promotions To Its Executive Team In The US, Philippines
VXI Global Solutions (VXI) today announced the promotion of Jill Alingod, and Armando Castro, and the hiring of Peter Mullen and Mason Jones to key executive positions.