BPrO president Ana Karina Quessep on 25 years of growth and how the CX Summit became the region's must-attend event.
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Author: Loren Moss (Loren Moss)
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ICMI Founder Brad Cleveland Explains Why Better Customer Service Costs Less, Not More
At BPrO’s CX Summit in Cartagena, ICMI founder Brad Cleveland tells Cognitive Business News why AI shouldn’t repeat the IVR era’s mistakes.
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Emtelco, Konecta, and Emergia Lead the Winners at CX Summit 2026 Interaction Awards 2026
BPrO’s 16th Interaction Awards honor Colombia’s top BPO, CX, and shared-services operators, led by Emtelco, Konecta, and Emergia.
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Horatio Opens 500-Seat BPO Center in San Pedro Sula, Extending Its Latin American Nearshore Network
Horatio's new 500-seat San Pedro Sula center adds Honduras to a BPO network already spanning Bogotá, Santo Domingo, and Miami.
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Amaze Media Labs Launches YouTube Growth Platform at 2026 NAB Show
Amaze Media Labs debuts YouTube growth tools at NAB 2026, using contextual DSP targeting to scale corporate podcasts and reduce acquisition costs.
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Colombia’s Largest IT Industry Event To Feature European Union as Guest of Honor
The European Union joins ANDICOM 2026 as guest of honor, highlighting its 22% share of Colombia's tech FDI and a focus on AI development.
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Global Executives Invited to Artificial Intelligence Strategy Summit in Medellín, Colombia
Global experts from Tesla and OpenAI converge in Medellín to discuss AI’s impact on corporate leadership and business transformation.
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Waves Audio Launches Voice ReGen to Automate Audio Processing
The browser-based tool uses machine learning to remove ambient noise and balance levels without requiring manual mixing expertise.
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NAB Leadership Foundation Convenes Broadcast Recruiters and Tech Students at 2026 NAB Show
Broadcast hiring managers get first access to 70 engineering apprentices before the candidates hit the open job market.
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National Association of Broadcasters Launches Content Creator VIP Program
The National Association of Broadcasters targets the $250 billion USD creator economy to integrate digital media businesses into the US broadcasting ecosystem.