Co-Founder Frank Casale of ChoiceWORX explains RPA’s “Broken Bot Syndrome.”
AI powered RPA bot-management firm Choiceworx has been making moves recently. Last month they announced a strategic investment round led by Tech Council Ventures with participation by Front Row Fund and IDEA Fund Partners. Loren Moss recently caught up with Frank Casale to discuss “broken bot syndrome” and what Choiceworx is doing about it.
Andicom 2020 Goes Virtual September 2-3: CINTEL’s Ericc Sanchez Discusses The New X-Tech Format with Cognitive Business News
Executive Editor Loren Moss spoke with CIntel’s Ericc Sanchez Castillo about the unique format of this year’s ANDICOM and the added features enabled by the virtual format.
IBM Opens Cognitive Process Transformation Center In Colombia
IBM (NYSE: IBM) has launched what it calls the ‘Cognitive Transformation Center’ in Bogotá, Colombia; the largest IBM center of its kind in Latin America. This shared services center will... Read More
Ibex Limited Goes Public With IPO
CX Outsourcer IBEX Limited today announced the pricing of its initial public offering of 4,761,905 common shares at a price of $19.00 per share.
Wipro Expands In Brazil, Acquiring IT Outsourcer IVIA Serviços de Informática Ltda in Brazil
Wipro to acquire IVIA Serviços de Informática Ltda, with offices in Fortaleza-Ceará, Recife-Pernambuco and Natal-Rio Grande do Norte. Founded in 1996, IVIA provides IT solutions including system development, maintenance, consulting and project management services to clients in different sectors such as Financial Services, Transportation, Retail, Healthcare, Consumer Goods and Manufacturing in Brazil.
Forrester Research Recognizes NICE As Customer Journey Leader
NICE Customer Engagement Analytics receives the highest rating possible in 18 criteria and is recognized for its ability to transform customer and agent journeys