KM² Solutions Sells Minority Stake To HIG Capital To Fuel Expansion
KM² says that the capital raise will provide the firm with a long-term, well-capitalized financial partner supporting KM²’s growth objectives in nearshore contact center outsourcing into high-growth markets as well as investments in next-generation customer experience technologies.
Master Agent Telarus Receives Expansion Investment From Columbia Capital
Columbia Capital, the private equity firm behind Zayo, Cologix, Cloud Sherpas, Presidio, and New Signature adds Telarus to its list of technology investments
“Alarming Spikes In Malicious Phishing Campaigns” Targeting Black Friday Retailers & Shoppers, says Check Point Software
Security researchers at Check Point are reporting alarming spikes in malicious phishing campaigns targeting online shoppers, as Black Friday (27th November) and Cyber Monday (30th... Read More
IBM Opens Cognitive Process Transformation Center In Colombia
IBM (NYSE: IBM) has launched what it calls the ‘Cognitive Transformation Center’ in Bogotá, Colombia; the largest IBM center of its kind in Latin America.... Read More
Wipro Expands In Brazil, Acquiring IT Outsourcer IVIA Serviços de Informática Ltda in Brazil
Wipro to acquire IVIA Serviços de Informática Ltda, with offices in Fortaleza-Ceará, Recife-Pernambuco and Natal-Rio Grande do Norte. Founded in 1996, IVIA provides IT solutions including system development, maintenance, consulting and project management services to clients in different sectors such as Financial Services, Transportation, Retail, Healthcare, Consumer Goods and Manufacturing in Brazil.
Forrester Research Recognizes NICE As Customer Journey Leader
NICE Customer Engagement Analytics receives the highest rating possible in 18 criteria and is recognized for its ability to transform customer and agent journeys
IBM & Verizon Team Up On 5G Computing Deployment
The 2 companies plan to leverage Verizon’s wireless networks, including Verizon’s 5G Ultra Wideband (UWB) network, and Multi-access Edge Computing (MEC) capabilities, alongside Verizon’s ThingSpace IoT Platform and Critical Asset Sensor solution (CAS).
WEF: Cybersecurity Fears Shifting Consumer Behavior
Imbalancing Act: Shift in Consumer Behaviour Spotlights Growing Cybersecurity Concerns, World Economic Forum Says
ITexico Merges With “Improving” Technology Consulting Firm
Improving, a technology consulting company, has merged with iTexico, headquartered in Austin, Texas with nearshore offices in Guadalajara and Aguascalientes, Mexico and sales offices in Dallas, Chicago, Northern California and Southern California.
Accenture Seeks To Purchase French AI Firm Sentelis
The combination of Sentelis’s industry experience, particularly in financial services and retail, with Accenture’s expertise in global large-scale artificial intelligence and machine learning engineering initiatives would provide highly differentiated end-to-end services to the European market
Microchip Technology Releases SDK For Ai, ML & IoT Edge Developers Wishing To Employ PolarFire FPGAs
The highly flexible tool kit can execute models in TensorFlow and the open neural network exchange (ONNX) format which offers the widest framework interoperability. ONNX supports many frameworks such as Caffe2, MXNet, PyTorch, and MATLAB.
IAOP Announces “Contract Professional’s Playbook” eLearning Certificate Program
The International Association of Outsourcing Professionals (IAOP) has announced “The Contract Professional’s Playbook eLearning Certificate Program,” a 12-week, web-based, self-paced program designed to enhance critical contracting competencies to master performance- and outcome-based contracts.