BPrO president Ana Karina Quessep on 25 years of growth and how the CX Summit became the region's must-attend event.
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Category: CXO
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ICMI Founder Brad Cleveland Explains Why Better Customer Service Costs Less, Not More
At BPrO’s CX Summit in Cartagena, ICMI founder Brad Cleveland tells Cognitive Business News why AI shouldn’t repeat the IVR era’s mistakes.
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Emtelco, Konecta, and Emergia Lead the Winners at CX Summit 2026 Interaction Awards 2026
BPrO’s 16th Interaction Awards honor Colombia’s top BPO, CX, and shared-services operators, led by Emtelco, Konecta, and Emergia.
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Firstsource To Purchase UK-Based Pastdue Credit Solutions
Pastdue Credit Solutions offers debt collection services across the UK for banks, utilities, telecoms, and government entities.
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BPrO’s 2025 CX Summit in Cartagena Continues to Grow as Latin America’s Most Important Event in CX & Outsourcing
Several outsourcing firms won accolades in the 2025 CX Interaction Awards, while the event drew participants from around the globe.
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Top Outsourcing Firms Recognized at BPrO’s 2025 CX Summit in Colombia
BPrO’s CX Interaction Awards honor firms for excellent customer service & stronger company/client relationships in all sectors.
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Interview: TaskUs Continues To Grow In Latin America Through It’s Employee-Centric Culture
TaskUs is one of the fastest growing BPOs globally. Here they explain how their culture and location strategy are key drivers.
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TaskUs Deepens Commitment to Colombia With Additional 800-Seat Medellín CX Site
TaskUs has grown in Cali, Barranquilla, and Medellín, and employs over 4,000 professionals supporting US clients.
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Teleperformance Lauded as Sustainable Company in Colombia
CECODES honored TP at its 4th Sustainable Business Awards for leading Colombia's transition to sustainable models and promoting UN principles.
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Are We Focusing on Cost-Cutting at the Expense of CX Quality?
2024 saw budget cuts in customer support, prioritizing cost over quality, risking long-term consumer loyalty.