itel says it will advance its strategic expansion into nearshore markets this summer, opening new customer experience operations in Guyana and Honduras, as well as establishing a core technology development team in Colombia.
The Kingston, Jamaica facility is designed from the ground up for COVID-19 risk mitigation, adapting to the changing business environment while fitting the company's objective of filling 5,000 additional seats in 5 years.
Global contact center outsourcer Sykes has developed an artificial intelligence (AI) powered recruitment tool to evaluate the level of English for candidates who apply for bilingual customer service positions. Operational... Read More
Transcom’s operations in Colombia will function as a hybrid telework and on-premises contact center, with agents hired initially from the metropolitan Bogotá area. Offices are located in the Calle 100 business district on Bogotá’s north side.
KM² says that the capital raise will provide the firm with a long-term, well-capitalized financial partner supporting KM²’s growth objectives in nearshore contact center outsourcing into high-growth markets as well as investments in next-generation customer experience technologies.