With the rise of AI, everything everywhere is getting disrupted, all at once
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Category: Insight
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The Digital Economy: Transformation, Inclusion, and Innovation
The digital economy transforms value creation, demanding inclusive, transparent strategies to ensure everyone benefits from innovation.
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Are We Focusing on Cost-Cutting at the Expense of CX Quality?
2024 saw budget cuts in customer support, prioritizing cost over quality, risking long-term consumer loyalty.
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5G, Digital Transformation and Future of Electricity
Over recent years, digital transformation has emerged as a pivotal component of governmental development agendas worldwide.
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Key Insights into the UK FinTech Ecosystem and Funding Trends in Q3 2024
The UK fintech ecosystem secured $533 million in funding during Q3 2024, marking a significant 72% decline from the previous quarter's $1.9 billion.
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US Tech Startups See 19% Decline in Funding in H1 2024, Despite Rise in Early-Stage Investments
Tracxn has published its Geo Semi-Annual Report: US Tech H1 2024, revealing that the US led global startup funding with $54.8 billion raised, despite a 19% decrease from $68 billion in H1 2023.
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Jackie Matos Explains Why Business Leaders Too Often Focus on Strategy But Fail on Execution
Many firms talk about strategy, but while glamorous, it isn’t where most businesses are failing. Businesses have lofty goals and plans but then fail to execute.
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Funding Into US Tech Startups Drops 38% During Q3 2024
The number of acquisitions fell to 243 in this quarter from 354 during the previous quarter of this year and 344 in the corresponding quarter in 2023.
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Ryan Strategic Advisory Releases Report Analyzing The Caribbean And Latin America For Nearshore Outsourcing
The report utilizes data from the 2024 Front Office CX Omnibus Survey, along with insights gathered from interviews with industry professionals and secondary sources.
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Charlotte Karera Makes the Case for Rwanda as a GBS and BPO Destination
Charlotte Karera elucidates Rwanda’s case as the best place for BPO, ITO, CX & GBS to do business in Africa.