2024 saw budget cuts in customer support, prioritizing cost over quality, risking long-term consumer loyalty.
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Category: Insight
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5G, Digital Transformation and Future of Electricity
Over recent years, digital transformation has emerged as a pivotal component of governmental development agendas worldwide.
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Key Insights into the UK FinTech Ecosystem and Funding Trends in Q3 2024
The UK fintech ecosystem secured $533 million in funding during Q3 2024, marking a significant 72% decline from the previous quarter's $1.9 billion.
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US Tech Startups See 19% Decline in Funding in H1 2024, Despite Rise in Early-Stage Investments
Tracxn has published its Geo Semi-Annual Report: US Tech H1 2024, revealing that the US led global startup funding with $54.8 billion raised, despite a 19% decrease from $68 billion in H1 2023.
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Jackie Matos Explains Why Business Leaders Too Often Focus on Strategy But Fail on Execution
Many firms talk about strategy, but while glamorous, it isn’t where most businesses are failing. Businesses have lofty goals and plans but then fail to execute.
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Funding Into US Tech Startups Drops 38% During Q3 2024
The number of acquisitions fell to 243 in this quarter from 354 during the previous quarter of this year and 344 in the corresponding quarter in 2023.
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Ryan Strategic Advisory Releases Report Analyzing The Caribbean And Latin America For Nearshore Outsourcing
The report utilizes data from the 2024 Front Office CX Omnibus Survey, along with insights gathered from interviews with industry professionals and secondary sources.
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Charlotte Karera Makes the Case for Rwanda as a GBS and BPO Destination
Charlotte Karera elucidates Rwanda’s case as the best place for BPO, ITO, CX & GBS to do business in Africa.
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AI 2024 Alert: Can You Say ‘Concurrent Asynchronous Hyper-Evolution’?
Frank Casale is founder of The Institute for Robotic Process automation and AI, a Gen Ai trailblazer and self proclaimed conflicted futurist.
He can be reached at [email protected]
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Interview: In Slowdown Year, BPO Is Outperforming IT Services Business for Many Providers
There is never a dull moment in the world of business process outsourcing (BPO) and business process services (BPS). Everest Group, a research firm based in Dallas, has long been an invaluable resource for those looking to keep track of all the comings and goings in the industry. This summer, the Dallas-based research group released...