Many firms talk about strategy, but while glamorous, it isn’t where most businesses are failing. Businesses have lofty goals and plans but then fail to execute.
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Category: Insight
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Funding Into US Tech Startups Drops 38% During Q3 2024
The number of acquisitions fell to 243 in this quarter from 354 during the previous quarter of this year and 344 in the corresponding quarter in 2023.
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Ryan Strategic Advisory Releases Report Analyzing The Caribbean And Latin America For Nearshore Outsourcing
The report utilizes data from the 2024 Front Office CX Omnibus Survey, along with insights gathered from interviews with industry professionals and secondary sources.
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Charlotte Karera Makes the Case for Rwanda as a GBS and BPO Destination
Charlotte Karera elucidates Rwanda’s case as the best place for BPO, ITO, CX & GBS to do business in Africa.
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AI 2024 Alert: Can You Say ‘Concurrent Asynchronous Hyper-Evolution’?
The most commonly asked question within my global member network for most of 2023 was “What is Chat GPT?” As we close in on 2023, the narrative has pivoted, and the new big question is: “What’s next for Generative AI?” You may not like or agree with my answer, you may think its over-hyped or...
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Interview: In Slowdown Year, BPO Is Outperforming IT Services Business for Many Providers
There is never a dull moment in the world of business process outsourcing (BPO) and business process services (BPS). Everest Group, a research firm based in Dallas, has long been an invaluable resource for those looking to keep track of all the comings and goings in the industry. This summer, the Dallas-based research group released...
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Hitendra Patel Urges BPO Providers to View Disruption as an Opportunity — Not a Threat
"Innovation is hard — it’s not easy — but the results of innovation are tremendous," says Hitendra Patel of the IXL Center.
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User Experience 101: Why UX Design Boosts Business
Think about your favorite restaurant. Is it your favorite just because of the food? Or is it that the service, environment, premises, location, and the overall experience play a role? That is exactly the case in digital products. User experience is what makes a product successful, or a failure. You can have the best functions,...
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The Unseen Revolution: Unpacking the Phenomenon of Reverse Hype Lag
Today, we're witnessing such a remarkable shift with the emergence of Generative AI. Welcome to the era of Reverse Hype Lag.
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Interview: Digital Transformation Has Revolutionized The Way Clinical Trials Are Conducted, Leading To Superior Outcomes
Aiswariya Chidambaram helps pharmaceutical companies and emerging biotech firms strategize their vision and roadmap.