The International Association of Outsourcing Professionals (IAOP) has announced “The Contract Professional’s Playbook eLearning Certificate Program,” a 12-week, web-based, self-paced program designed to enhance critical contracting competencies to master performance- and outcome-based contracts.
As the COVID-19 crisis accelerates dependency on technology enabled economic processes, it is also exacerbating cyber-risks. 50% of respondents of the World Economic Forum Covid-19 Outlook survey have expressed their worries about an increasing number of cyber-attacks and data fraud.
Cognizant confirms that a Maze ransomware attack infected its internal systems, causing service disruptions for some of its clients.
Remember that game of ‘musical chairs?” Well that’s exactly what’s about to happen as top BPO & CX providers separate themselves from weaker competitors who fail to adapt to these difficult conditions.
Cognitive Business News executive editor Loren Moss talks with Duleesha Kulasooriya, executive director of Deloitte's Center For The Edge on how disruptive transformation can benefit developing economies...but the right strategy is the key to success.