In a move to beef up its customer service offerings, cloud software provider NICE Ltd. (NASDAQ: NICE) has closed on its acquisition of Mattersight Corporation (NASDAQ: MATR), a behavioral analytics company based in Chicago. Specifically, the Hoboken, New Jersey-based company says that plans to integrate Mattersight’s customer analytics and “predictive behavioral routing” technology with its...
Loren Moss chats with Eric Crabtree of Unisys about micro-segmentation's impact on both security and improving the customer experience.
Spanish agency Chatbot Chocolate has set up operations in Bogotá as a regional hub to deliver artificial intelligence-based support
The chatbot, known as Ahli Bot, can respond to inquiries in both Arabic and English 24 hours per day, 365 days per year.
"The consumer has to be ready for the technology. And more importantly, the technology has to be ready for the consumer," says Peter Ryan of Ryan Strategic Advisory.