Many firms talk about strategy, but while glamorous, it isn’t where most businesses are failing. Businesses have lofty goals and plans but then fail to execute.
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Category: Interview
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Luis Barreto of TaskUs discusses the US Outsourcer’s Rapid Success In Latin America From The Company’s New Medellín Facility
“And what I’ve seen is that the Colombian talent, the infrastructure, the political stability, the need for these kinds of opportunities has been tremendous.” – Luis Barreto
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Charlotte Karera Makes the Case for Rwanda as a GBS and BPO Destination
Charlotte Karera elucidates Rwanda’s case as the best place for BPO, ITO, CX & GBS to do business in Africa.
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Interview: Chris Tuazon of DJI Breaks Down the Company’s Inspire 3 Cinematography Drone
One of the solutions that we're creating with this drone is to be able to replace a dolly," says Chris Tuazon of DJI.
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Interview: In Slowdown Year, BPO Is Outperforming IT Services Business for Many Providers
There is never a dull moment in the world of business process outsourcing (BPO) and business process services (BPS). Everest Group, a research firm based in Dallas, has long been an invaluable resource for those looking to keep track of all the comings and goings in the industry. This summer, the Dallas-based research group released...
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Interview: How Sourcestack Is Helping Organizations by Offering Company Data as a Service
Alec Barrett-Wilsdon: "A lot of businesses need a pretty substantial amount of data to operate, and there are things you can't generate easily internally. So that's where we try to be helpful."
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Hitendra Patel Urges BPO Providers to View Disruption as an Opportunity — Not a Threat
"Innovation is hard — it’s not easy — but the results of innovation are tremendous," says Hitendra Patel of the IXL Center.
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Interview: Tushar Sharan Discusses Hinduja Global Solutions Strategic Expansion in Colombia
"The kind of commitment — the kind of energy and motivation — that we see in our current set of employees is very enriching," said Tushar Sharan of HGS.
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Interview: Joe Nassar of Saramonic Discusses the Appeal of Its Award-Winning Microphones
This year, Saramonic won the Videomaker Best of NAB 2023 award for Best Microphone for its Blink 500 ProX Microphone System.
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Colombia’s BPrO Continues to Grow and Attract More Attendees to Its CX Summit
"More than customer experience, we have to be people-centered, and this is an opportunity to give people that space to meet again," said Ana Karina Quessep, president of BPrO.