Interview: In Slowdown Year, BPO Is Outperforming IT Services Business for Many Providers
There is never a dull moment in the world of business process outsourcing (BPO) and business process services (BPS). Everest Group, a research firm based... Read More
Interview: How Sourcestack Is Helping Organizations by Offering Company Data as a Service
Alec Barrett-Wilsdon: "A lot of businesses need a pretty substantial amount of data to operate, and there are things you can't generate easily internally. So that's where we try to be helpful."
Hitendra Patel Urges BPO Providers to View Disruption as an Opportunity — Not a Threat
"Innovation is hard — it’s not easy — but the results of innovation are tremendous," says Hitendra Patel of the IXL Center.
Interview: Tushar Sharan Discusses Hinduja Global Solutions Strategic Expansion in Colombia
"The kind of commitment — the kind of energy and motivation — that we see in our current set of employees is very enriching," said Tushar Sharan of HGS.
Interview: Joe Nassar of Saramonic Discusses the Appeal of Its Award-Winning Microphones
This year, Saramonic won the Videomaker Best of NAB 2023 award for Best Microphone for its Blink 500 ProX Microphone System.
Colombia’s BPrO Continues to Grow and Attract More Attendees to Its CX Summit
"More than customer experience, we have to be people-centered, and this is an opportunity to give people that space to meet again," said Ana Karina Quessep, president of BPrO.
How Outsourcing SAS Succeeds in Colombia by Focusing on People, Prioritizing Efficiency, and Embracing Its Niche
Ricardo Duran talks about Outsourcing SAS, its position in the marketplace, and its secret sauce for success as a boutique provider.
Interview: Digital Transformation Has Revolutionized The Way Clinical Trials Are Conducted, Leading To Superior Outcomes
Aiswariya Chidambaram helps pharmaceutical companies and emerging biotech firms strategize their vision and roadmap.
Alorica Growing Finance, Healthcare, Retail CX Operations From Cali, Colombia Facility
Alorica now operates out of 18 countries serving over 250 clients in 30 languages. Cali is Alorica's 1st Colombian location.
Beatriz Viveros Reveals TaskUs Award-Winning Culture In Its Cali Customer Contact Operations
Customer Experience outsourcer TaskUs recently selected Cali, Colombia over several other potential locations for its new hybrid contact center, operating 24 hours a day, 7... Read More
Shelli Ryan Explains Why Blockchain Will Be Key For Customer Experience Delivery
"Web 3. I mean, we all have to realize that it is coming and it is coming fast, so the Metaverse and NFTs and crypto and blockchain."- Shelli Ryan
Led By Julissa Cruz, The Dominican Republic Seeks To Lead The Region In Data Connectivity
Indotel's Julissa Cruz Is Raising The Dominican Republic's Level of IT Competitiveness