BPrO president Ana Karina Quessep on 25 years of growth and how the CX Summit became the region's must-attend event.
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Category: BPO
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Emtelco, Konecta, and Emergia Lead the Winners at CX Summit 2026 Interaction Awards 2026
BPrO’s 16th Interaction Awards honor Colombia’s top BPO, CX, and shared-services operators, led by Emtelco, Konecta, and Emergia.
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Horatio Opens 500-Seat BPO Center in San Pedro Sula, Extending Its Latin American Nearshore Network
Horatio's new 500-seat San Pedro Sula center adds Honduras to a BPO network already spanning Bogotá, Santo Domingo, and Miami.
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BPrO’s 2025 CX Summit in Cartagena Continues to Grow as Latin America’s Most Important Event in CX & Outsourcing
Several outsourcing firms won accolades in the 2025 CX Interaction Awards, while the event drew participants from around the globe.
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Capgemini to Acquire WNS for $3.3 billion USD to Increase Capabilities in Agentic AI-Powered Operations
The stated goal of the acquisition is to combine Capgemini’s technology and consulting capabilities with WNS’s specialization in Digital BPO.
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Interview: Esteban Carril Explains The Innovation Behind Chazey Partners’ New FlexBPO Solution
FlexBPO seeks to bridge the gap and combine the best of Shared Services and Business Process Outsourcing operations.
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Chazey Partners Launches FlexBPO Collaborative Solution in Bogotá, Colombia
A large multinational used FlexBPO to rapidly transform its finance operations, boosting efficiency by 30% in just three months.
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Top Outsourcing Firms Recognized at BPrO’s 2025 CX Summit in Colombia
BPrO’s CX Interaction Awards honor firms for excellent customer service & stronger company/client relationships in all sectors.
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Tracxn Deals of the Week for December 13: Bizom, Sia Partners, Cassava Technologies & Others Receive Funding
Several companies receive funding this week across Enterprise Applications, Employment Innovation, IT Outsourcing, BPO Services and Cybersecurity.
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Interview: Uzbekistan’s IT Park Is Spearheading The Country’s Emergence as an Outsourcing Hub For CX & IT
IT Park's efforts are instrumental in showcasing Uzbekistan's potential as a prime destination for outsourcing services.