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Interview: In Slowdown Year, BPO Is Outperforming IT Services Business for Many Providers

Interview: In Slowdown Year, BPO Is Outperforming IT Services Business for Many Providers

There is never a dull moment in the world of business process outsourcing (BPO) and business process services (BPS). Everest Group, a research firm based in Dallas, has long been an invaluable resource for those looking to keep track of all the comings and goings in the industry. This summer, the Dallas-based research group released...

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Glowtouch’s Vidya Ravichandran Discusses The BPO’s Dominican Republic Expansion, Plans For Further Growth

Glowtouch’s Vidya Ravichandran Discusses The BPO’s Dominican Republic Expansion, Plans For Further Growth

Glowtouch is on a roll. The US based IT and customer experience outsourcer already has operations in India and The Philippines along with a strong footprint in the US. Despite the pandemic, Glowtouch moved forward aggressively to open its second site in Santo Domingo, the capital of Caribbean vacation paradise Dominican Republic. Cognitive Business News...

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