The number of acquisitions fell to 243 in this quarter from 354 during the previous quarter of this year and 344 in the corresponding quarter in 2023.
Post
Tag: United States
Post
GlowTouch Named BPO of the Year at 2024 CCW Excellence Awards
Prestigious Award Highlights GlowTouch's Commitment to Innovation and Excellence in Customer Contact Solutions
Post
Horatio Client Summit Takeaways: BPO Sees More Potential for Customer Service in Latin America
"Latin America is more than just a destination for outsourcing. It is a strategic hub where innovation, talent, and customer-centric values converge."
Post
TaskUs Announces Plans to Launch New Office in Medellín, Colombia
The US company, which employs more than 47,000 people across 13 countries and already has one office operating in Colombia, expects to open its Medellín location in September.
Post
ACSL Plans to Release Its SOTEN Drone in the US Market by the End of 2023
Japanese manufacturer ACSL is planning its big US market bet by releasing its SOTEN drone to the country’s market by the end of the year.
Post
Alorica Growing Finance, Healthcare, Retail CX Operations From Cali, Colombia Facility
Alorica now operates out of 18 countries serving over 250 clients in 30 languages. Cali is Alorica's 1st Colombian location.
Post
Beatriz Viveros Reveals TaskUs Award-Winning Culture In Its Cali Customer Contact Operations
Customer Experience outsourcer TaskUs recently selected Cali, Colombia over several other potential locations for its new hybrid contact center, operating 24 hours a day, 7 days a week. The New Braunfels, Texas headquartered firm opened its Colombia operations during the peak of the COVID pandemic using remote workers, but has since opened its modern workspace...
Post
Shelli Ryan Explains Why Blockchain Will Be Key For Customer Experience Delivery
"Web 3. I mean, we all have to realize that it is coming and it is coming fast, so the Metaverse and NFTs and crypto and blockchain."- Shelli Ryan
Post
Konecta’s Mariano Castaños Explains The CX Outsourcer’s Comdata Merger
The merger will make Konecta the 5th largest CX outsourcer globally, with over 100,000 employees.
Post
2021 Annual Report Covering US VC & PE Deals and Tech Investment Available Here, Thanks To Tracxn
Tracxn also publishes annual reports and sector specific reports for other geographies, including India, LATAM, Singapore, EMEA region,etc.