GlowTouch, a provider of customer experience outsourcing solutions headquartered in Louisville, Kentucky, has been named Business Process Outsourcing (BPO) of the Year at the 2024 CCW Excellence Awards. The award acknowledges companies in the contact center sector that demonstrate innovation and exceptional performance.
GlowTouch CEO and Founder Vidya Ravichandran commented on the recognition, highlighting the role of the company’s global team in achieving the accolade. “Being named BPO of the Year reflects the collective effort, innovation, and commitment of our remarkable team,” Ravichandran said.
The CCW Excellence Awards, hosted annually during Customer Contact Week (CCW) Las Vegas, aim to spotlight significant contributions and advancements in customer contact operations. This year’s event took place on June 4 and brought together industry professionals to explore emerging trends and technologies shaping the customer experience sector.
GlowTouch’s Global Operations and Technological Focus
GlowTouch operates 10 facilities across onshore, nearshore, and offshore locations, including the United States, the Dominican Republic, Honduras, Jamaica, India, and the Philippines. The company integrates artificial intelligence and other technological advancements to enhance customer service and streamline operational processes.
The recognition follows years of consistent growth for the company, which has been featured on the Inc. 5000 list six times. GlowTouch’s service portfolio includes omnichannel contact centers, back-office processing, and technology outsourcing.
CCW Excellence Awards Overview
Mario Matulich, president of Customer Management Practice (CMP), which oversees CCW, noted the significance of this year’s winners. “These organizations showcase the very best of our profession,” he said.
CCW, originally launched as Call Center Week in 1999, has grown into a prominent event series for customer experience and contact center professionals. Each year, the event gathers thousands of attendees to share insights on industry trends and innovations. For more information on CCW or to register for upcoming events, visit Customer Contact Week.
About GlowTouch
Founded in 2002, GlowTouch provides customer experience outsourcing solutions tailored to clients’ needs. The company is a certified Minority Business Enterprise (MBE) by the National Minority Supplier Development Council (NMSDC). Learn more about GlowTouch by visiting their website or contacting Tammy Weinstein at [email protected].
About Customer Management Practice
The Customer Management Practice is a market intelligence firm specializing in customer management. CMP organizes events like CCW, conducts research, and provides advisory services for the customer experience sector. More information about CMP is available at Customer Management Practice.
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