AI Security, Enterprise Software, and Digital Transformation Recent venture activity highlights continued investor confidence in enterprise software and artificial intelligence, with significant funding directed toward customer engagement platforms, cybersecurity, and digital transformation services. Large growth-stage rounds underscore sustained demand for AI-powered enterprise solutions, while cybersecurity remains one of the week’s most heavily funded sectors. Global...
Tag: Customer Experience
Tracxn: AI Video Platforms and Cybersecurity Solutions Lead Global Venture Activity July 10–16, 2026
Artificial intelligence and digital security continue attracting strategic investment This week’s venture funding activity highlights continued investor interest in artificial intelligence-powered enterprise applications and cybersecurity. Investment was concentrated in AI-driven content creation, customer engagement platforms, and digital asset security, while IT services continued to attract strategic funding despite a quieter overall deal flow. Global |...
Tracxn: AI-Powered Enterprise Software and Cybersecurity Dominate Global Venture Activity June 12–18, 2026
Enterprise AI, HR Technology, and Cybersecurity Recent venture capital activity underscores sustained investor confidence in artificial intelligence across enterprise applications, cybersecurity, and workforce management. Large growth-stage financings continued to support AI-driven automation, while cybersecurity firms attracted significant capital to strengthen national resilience, compliance, and AI security. Global | Enterprise Applications Bland, a developer of voice...
BPrO President Ana Karina Quessep Tells Cognitive Business News How the CX Summit Became the Region’s Must-Attend Outsourcing Event
BPrO president Ana Karina Quessep on 25 years of growth and how the CX Summit became the region's must-attend event.
ICMI Founder Brad Cleveland Explains Why Better Customer Service Costs Less, Not More
At BPrO’s CX Summit in Cartagena, ICMI founder Brad Cleveland tells Cognitive Business News why AI shouldn’t repeat the IVR era’s mistakes.
Emtelco, Konecta, and Emergia Lead the Winners at CX Summit 2026 Interaction Awards 2026
BPrO’s 16th Interaction Awards honor Colombia’s top BPO, CX, and shared-services operators, led by Emtelco, Konecta, and Emergia.
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Horatio's new 500-seat San Pedro Sula center adds Honduras to a BPO network already spanning Bogotá, Santo Domingo, and Miami.
Are We Focusing on Cost-Cutting at the Expense of CX Quality?
2024 saw budget cuts in customer support, prioritizing cost over quality, risking long-term consumer loyalty.
Interview: At IAOP Event, Jon Yarlett Talks About The Importance of Impact Sourcing For Both The Industry & The Global Community
Jon Yarlett, as the publisher of Intelligent Sourcing, has been a leading voice for the outsourcing industry, and a tireless advocate for impact sourcing.
TaskUs COO Stephan Daoust Reveals The CX Outsourcer’s People-Focused Global Strategy
Already a global company with operations across Europe, Asia, the Pacific and The Americas, TaskUs opens its 3rd Colombian site.









