BPrO honors Colombia’s top CX and BPO operators in its 16th awards at its 25th CX Summit
The Asociación Colombiana de BPO (BPrO) has announced the winners of its Interaction Awards 2026, the sixteenth edition of the association’s national program recognizing excellence in customer experience (CX) and business process outsourcing (BPO) in Colombia.
“The Interaction Awards recognize companies in all sectors of the economy with customer interaction processes, which, in the implementation of projects, contribute to the success of the company, providing a better service and promoting company/client relationships.” — Asociación Colombiana de BPO (BPrO)
The Interaction Awards are given out by BPrO to recognize companies “in all sectors of the economy with customer interaction processes, which, in the implementation of projects, contribute to the success of the company, providing a better service and promoting company/client relationships.”
BPrO, which is marking its twenty-fifth anniversary, created the awards to highlight the kind of standout performance and service delivered by companies central to the BPO industry, and to encourage others to follow their lead. The recognitions accompany the association’s Customer Experience Summit 2026 in Cartagena. (For context, see our coverage of last year’s CX Summit 2025 winners.)
BPrO’s 16th Interaction Awards honor Colombia’s top BPO, CX, and shared-services operators, led by Emtelco, Konecta, and Emergia.
The following is the full list of gold, silver, and bronze winners in each category.
Best Human Capital Management
Best Contribution to Social Responsibility
- Gold: Emergia
- Silver: Lean Solutions Group
- Bronze: DIAGEO
Best Technological Contribution
- Gold: Credibanco Cari AI
- Silver: Ayesa
- Bronze: Outsourcing
Best Data Analytics Strategy
Best Collection Strategy
Best Inclusion and Diversity Strategy
- Gold: Emtelco
- Silver: BPM Consulting
- Bronze: Atento
Best Customer Experience Strategy
- Gold: Konecta
- Silver: AV Villas
- Bronze: AlmaExperience Colombia
Best Employee Engagement Strategy
- Gold: Emtelco
- Silver: Atlantic Quantum Innovations
- Bronze: Jazzplat
Best Human Resources Management for Shared Service Centers
- Gold: Spectrum Brands
- Silver: Coomeva Centro de Soluciones y Servicios
- Bronze: Ecopetrol
Best Innovation Strategy for Shared Service Centers
Best Social Networking Strategy
Best Multichannel/Omnichannel Strategy
Best Export Management
Best Outsourcing Company Operation
- Gold: CallCenterMall
- Silver: Emtelco
- Bronze: Atento
Best Internal Operation
Talent Award
- Camilo Adolfo Rodríguez Sánchez, Emtelco
Executive of the Year Award
- Alcides Vargas Manotas, ScotiaGBS (Scotiabank group)
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