Business process outsourcing firm KM² Solutions announced today the sale of a minority stake in the company to an affiliate of H.I.G. Capital under private terms and pricing. KM² says that the capital raise will provide the firm with a long-term, well-capitalized financial partner supporting KM²’s growth objectives in nearshore contact center outsourcing. Since 2004, KM² Solutions has developed an extensive footprint throughout the Caribbean and Latin America for clients seeking bilingual BPO services. The growth capital will support the company’s continued expansion into high-growth markets as well as investments in next-generation customer experience technologies.
CEO and Founder David Kreiss stated, “Our financial partnership with H.I.G. could not be better. Their investment team has been actively tracking our progress for years. They understand our vision and have seen our consistent growth as a result. Their investment will help us accelerate that growth. This deal also keeps our management team in control of the business. Our strategies are aligned with H.I.G., and together, we will continue to become the premier Nearshore BPO provider, focused on quality and customer care.”
“David and his team have done an incredible job creating a leader within the Nearshore contact center industry. We look forward to providing additional financial and strategic support as the Company moves through its next phase of growth,” noted Todd Ofenloch, Managing Director of H.I.G. Capital.
Investment banking firm Robert W. Baird & Co. served as the financial advisor to KM2 on this transaction.
Above photo: KM²’s San Pedro Sula, Honduras operation is located in the Altia Smart City business park.