2024 saw budget cuts in customer support, prioritizing cost over quality, risking long-term consumer loyalty.
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Tag: caribbean
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Ryan Strategic Advisory Releases Report Analyzing The Caribbean And Latin America For Nearshore Outsourcing
The report utilizes data from the 2024 Front Office CX Omnibus Survey, along with insights gathered from interviews with industry professionals and secondary sources.
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Everest Group Cites Itel BPO In Peak Matrix Analysis of Top CX Outsourcers
Itel continues to grow, with new expansion in Jamaica, Guyana, Honduras and Saint Lucia.
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Glowtouch’s Vidya Ravichandran Discusses The BPO’s Dominican Republic Expansion, Plans For Further Growth
Glowtouch is on a roll. The US based IT and customer experience outsourcer already has operations in India and The Philippines along with a strong footprint in the US. Despite the pandemic, Glowtouch moved forward aggressively to open its second site in Santo Domingo, the capital of Caribbean vacation paradise Dominican Republic. Cognitive Business News...
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Mexico to Join Cartagena As 2nd Host of 2023 ANDICOM ICT Event
In April 2023 ANDICOM LATAM in Mexico City will join the traditional ANDICOM September 6 to 8, 2023 in Cartagena
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Led By Julissa Cruz, The Dominican Republic Seeks To Lead The Region In Data Connectivity
Indotel's Julissa Cruz Is Raising The Dominican Republic's Level of IT Competitiveness
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2021 Annual Report Covering US VC & PE Deals and Tech Investment Available Here, Thanks To Tracxn
Tracxn also publishes annual reports and sector specific reports for other geographies, including India, LATAM, Singapore, EMEA region,etc.
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Frost & Sullivan Lauds Teleperformance As Latin American Company Of The Year
"TP´s regional leadership was among the first to recognize the potential of born-digital companies and create structures, processes, and dedicated teams to win these clients and be a part of their growth," said Sebastian Menutti, Industry Principal.
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itel Acquires Emerge BPO, Expanding its Geographic Footprint Into South & Central America
itel has been expanding rapidly, adding IT Outsourcing & software development operations in Colombia, Work From Home capabilities in Canada & The United States, and now by acquiring Emerge, CX operations in Guyana & Honduras.
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itel Rebrands, Dropping itelBPO & Picking Up Central & South American CX Delivery Locations
itel says it will advance its strategic expansion into nearshore markets this summer, opening new customer experience operations in Guyana and Honduras, as well as establishing a core technology development team in Colombia.
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