Remember that game of ‘musical chairs?” Well that’s exactly what’s about to happen as top BPO & CX providers separate themselves from weaker competitors who fail to adapt to these difficult conditions.
The current pandemic is changing the ways outsourcing, shared services, and global process management is delivered. Maybe permanently. Avasant's Anupam Govil shares what executives should be paying heed to.
Leading technology executives from GE, NBC, IBM Cloud, Wipro, and NTT Data will be the keynote speakers at the upcoming Digital Convergence Conference hosted by The Outsourcing Institute in New... Read More