Contact Centers & IT Outsourcers Facing A Shakeout In This Looming Recession, But Some Will Reap A Bonanza
Remember that game of ‘musical chairs?” Well that’s exactly what’s about to happen as top BPO & CX providers separate themselves from weaker competitors who fail to adapt to these difficult conditions.
Avasant’s Anupam Govil On Measures Outsourcers & Clients Should Be Taking Now
The current pandemic is changing the ways outsourcing, shared services, and global process management is delivered. Maybe permanently. Avasant's Anupam Govil shares what executives should be paying heed to.
IAOP’s OWS2.0 Is The Place To Be In February For RPA, AI, Machine Learning In Outsourcing & Smart CX
The International Association of Outsourcing Professionals' annual can't miss event, OWS 2.0 will be in Orlando this February, Meet us there!
New Speakers Announced For Digital Transformation Andes 2019
With just over a month to go, the Digital Transformation Andes Summit, held at the Habitel Hotel & Convention Center in Bogotá near the El Dorado International Airport has announced... Read More
Tech Execs from GE, NBC, IBM, Wipro to Speak at Outsourcing Institute Digital Convergence Conference in New York
Leading technology executives from GE, NBC, IBM Cloud, Wipro, and NTT Data will be the keynote speakers at the upcoming Digital Convergence Conference hosted by The Outsourcing Institute in New... Read More
Tech Minister: Jamaican BPO Sector Must Anticipate AI Threat So It Doesn’t Derail Growth
“Artificial intelligence and machine learning represent a real threat to some of our traditional jobs, even those in the BPO sector."