Insight Global's new Bogotá center will run middle- and back-office delivery for Latin America as nearshore demand accelerates.
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Tag: bpo
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BPrO President Ana Karina Quessep Tells Cognitive Business News How the CX Summit Became the Region’s Must-Attend Outsourcing Event
BPrO president Ana Karina Quessep on 25 years of growth and how the CX Summit became the region's must-attend event.
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ICMI Founder Brad Cleveland Explains Why Better Customer Service Costs Less, Not More
At BPrO’s CX Summit in Cartagena, ICMI founder Brad Cleveland tells Cognitive Business News why AI shouldn’t repeat the IVR era’s mistakes.
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Horatio Opens 500-Seat BPO Center in San Pedro Sula, Extending Its Latin American Nearshore Network
Horatio's new 500-seat San Pedro Sula center adds Honduras to a BPO network already spanning Bogotá, Santo Domingo, and Miami.
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Tracxn: AI Automation and Security Drive Global Venture Capital Activity March 6-12 2026
Global investors pour over $500 million USD into AI-driven enterprise and security tools as automation dominates the March deal flow.<
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Chazey Partners Launches FlexBPO Collaborative Solution in Bogotá, Colombia
A large multinational used FlexBPO to rapidly transform its finance operations, boosting efficiency by 30% in just three months.
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Interview: TaskUs Continues To Grow In Latin America Through It’s Employee-Centric Culture
TaskUs is one of the fastest growing BPOs globally. Here they explain how their culture and location strategy are key drivers.
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Interview: Uzbekistan’s IT Park Is Spearheading The Country’s Emergence as an Outsourcing Hub For CX & IT
IT Park's efforts are instrumental in showcasing Uzbekistan's potential as a prime destination for outsourcing services.
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Interview: At IAOP Event, Jon Yarlett Talks About The Importance of Impact Sourcing For Both The Industry & The Global Community
Jon Yarlett, as the publisher of Intelligent Sourcing, has been a leading voice for the outsourcing industry, and a tireless advocate for impact sourcing.
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TaskUs COO Stephan Daoust Reveals The CX Outsourcer’s People-Focused Global Strategy
Already a global company with operations across Europe, Asia, the Pacific and The Americas, TaskUs opens its 3rd Colombian site.