Global BPO firm Cognizant (NASDAQ:CTSH) who markets itself as a guardian of corporate security, was itself infected by Maze Ransomware, inhibiting and encrypting multiple corporate systems last month. Now the... Read More
Remember that game of ‘musical chairs?” Well that’s exactly what’s about to happen as top BPO & CX providers separate themselves from weaker competitors who fail to adapt to these difficult conditions.
The current pandemic is changing the ways outsourcing, shared services, and global process management is delivered. Maybe permanently. Avasant's Anupam Govil shares what executives should be paying heed to.