KM² Solutions Sells Minority Stake To HIG Capital To Fuel Expansion
KM² says that the capital raise will provide the firm with a long-term, well-capitalized financial partner supporting KM²’s growth objectives in nearshore contact center outsourcing into high-growth markets as well as investments in next-generation customer experience technologies.
Terry Rybolt joins LiveXchange as Chief Revenue Officer
“At this key point in our company’s history, we are excited to have Terry join our team of seasoned work at home subject matter experts,” said Brian Pritchard, Founder and CEO of LiveXchange. “We look forward to his contribution and input as we continue to scale the company.”
itelBPO Expands Into Canada With New Francophone Telework Capabilities
Jamaican Outsourcer itelBPO Continues Expansion, Making Canada Its 6th Nationality & Second New Country In 2020
Cognizant Ransomware Losses May Reach $70 Million
Global BPO firm Cognizant (NASDAQ:CTSH) who markets itself as a guardian of corporate security, was itself infected by Maze Ransomware, inhibiting and encrypting multiple corporate systems last month. Now the... Read More
Contact Centers & IT Outsourcers Facing A Shakeout In This Looming Recession, But Some Will Reap A Bonanza
Remember that game of ‘musical chairs?” Well that’s exactly what’s about to happen as top BPO & CX providers separate themselves from weaker competitors who fail to adapt to these difficult conditions.
Avasant’s Anupam Govil On Measures Outsourcers & Clients Should Be Taking Now
The current pandemic is changing the ways outsourcing, shared services, and global process management is delivered. Maybe permanently. Avasant's Anupam Govil shares what executives should be paying heed to.