Top Outsourcing Firms Recognized at BPrO’s 2025 CX Summit in Colombia

The Asociación Colombiana de BPO (BPrO) hosted its CX Interaction Awards 2025 at the Hilton Hotel in Cartagena as part of the Customer Experience Summit 2025.

The CX Interaction Awards are given out by BPrO to recognize companies in “all sectors of the economy with customer interaction processes, which, in the implementation of projects, contribute to the success of the company, providing a better service and promoting company/client relationships.”

BPrO created the awards as a way of recognizing the kinds of exceptional performances and services provided by companies important to the BPO industry to their clients, and to encourage other companies to follow their lead in excellence.

The following is the full list of gold, silver, and bronze award winners in each category.

Best Customer Experience Strategy

• Gold: Nu
• Silver: DIAGEO
• Bronze: Concentrix Puntos Colombia

Best Human Capital Management

• Gold: DIAGEO
• Silver: BRM, Emtelco
• Bronze: TaskUs

Best Employee Engagement Strategy

• Gold: Lean Solutions Group
• Silver: Outsourcing S.A.S.
• Bronze: Konecta

Best Contribution to Social Responsibility

• Gold: Nexa Unicef
• Silver: Konecta
• Bronze: Concentrix

Best Inclusion and Diversity Strategy

• Gold: Konecta
• Silver: Emtelco
• Bronze: Almacontact

Best Data Analytics Strategy

• Gold: Emergia
• Silver: Emtelco
• Bronze: Intelcia

Best Technological Contribution

• Gold: Concentrix
• Silver: Almacontact
• Bronze: Konecta

Best Multichannel/Omnichannel Strategy

• Gold: Emtelco
• Silver: Konecta
• Bronze: Atento

Best Social Networking Strategy

• Gold: Konecta
• Silver: Outsourcing S.A.S.
• Bronze: Emtelco

Best Outsourcing Company Operation

• Gold: BRM, Mercado Libre
• Silver: Konecta
• Bronze: Atento

Best Internal Operation

• Gold: Nu
• Silver: Grupo ASD, IQ Outsourcing
• Bronze: DIAGEO

Best Collection Strategy

• Gold: Konecta
• Silver: Emtelco
• Bronze: DIAGEO

Best Shared Service Center Management for Customer Service

• Gold: DIAGEO
• Silver: Coomeva
• Bronze: Telecenter

Best Innovation Strategy for Shared Service Centers

• Gold: Spectrum Brands
• Silver: IntouchCX
• Bronze: DIAGEO

Best Export Management

• Gold: Konecta
• Silver: DIAGEO, Intelcia
• Bronze: BRM, Mercado Libre

Executive of the Year Award

• Juan David Adarve Vergara, Emtelco

Talent Award

• Juan David Romero, Emtelco