The 2025 edition of BPrO’s CX Summit in Cartagena closed, continuing to break records. International keynote speakers included Jeff Hancock and Doug Lipp from the US, James Dodkins from the UK, María Belón and Borja Castelar from Spain, and Colombia’s Carolina Angarita, Germán Arciniegas, David Gómez, and Marcela Torres. The Hilton Cartagena resort was completely sold out for the event.
Several outsourcing firms won accolades in the 2025 CX Interaction Awards, which drew participants from around the globe, including Shelli Ryan from Ad Hoc Communications, who visited from the US.
Ana Karian Quessep, president of BPrO, the outsourcing industry’s trade association in Colombia, Ricardo Durán, and John Santafe Correa from Outsourcing SAS BIC, Jill Erika Charry from Atento, Óscar Velásquez from Konecta, Pablo Vega Pinochet from Voz Digital, Iván Pacheco Durango from the city of Montería, Colombia, and María Juliana Herrera from Huawei discuss their takeaways from the event in this video recap.
Video and featured image credit: Loren Moss/YouTube.
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