The conference agenda included discussions on artificial intelligence (AI), smart cities, and cybersecurity.
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Tag: spain
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BPrO’s 2025 CX Summit in Cartagena Continues to Grow as Latin America’s Most Important Event in CX & Outsourcing
Several outsourcing firms won accolades in the 2025 CX Interaction Awards, while the event drew participants from around the globe.
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Ukrainian IT Outsourcer Intellias Opens Latin American Operations
Intellias expects to hire up to 60 specialists in Colombia by the end of 2023.
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Konecta’s Mariano Castaños Explains The CX Outsourcer’s Comdata Merger
The merger will make Konecta the 5th largest CX outsourcer globally, with over 100,000 employees.
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Ransomware Attacks Against Health Care Systems Spike With Coronavirus Cases
Since the November 1st, 2020 there has been an increase of over 45% in the number of attacks seen against healthcare organizations globally, compared to an average 22% increase in attacks against other industry sectors.
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Transcom Re-Enters Latin America With Bogotá Based Hybrid Model Contact Center
Transcom’s operations in Colombia will function as a hybrid telework and on-premises contact center, with agents hired initially from the metropolitan Bogotá area. Offices are located in the Calle 100 business district on Bogotá’s north side.
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Accenture Seeks To Purchase French AI Firm Sentelis
The combination of Sentelis’s industry experience, particularly in financial services and retail, with Accenture’s expertise in global large-scale artificial intelligence and machine learning engineering initiatives would provide highly differentiated end-to-end services to the European market
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Sophos Says Paying the Ransom Doubles Cost of Recovering from a Ransomware Attack
According to antivirus researcher Sovos, paying ransomware criminals only encourages the practice, leading to more ransomware attacks.
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Vodafone Expands Its Egyptian Center of Excellence for CX, AI, Robotics, IoT
Telecommunications company Vodafone has inaugurated two new buildings for its Egypt-based Vodafone Intelligent Solutions Shared Services center.
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VXI Global Solutions Announces Key Hires & Promotions To Its Executive Team In The US, Philippines
VXI Global Solutions (VXI) today announced the promotion of Jill Alingod, and Armando Castro, and the hiring of Peter Mullen and Mason Jones to key executive positions.
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