AI powered RPA bot-management firm Choiceworx has been making moves recently. Last month they announced a strategic investment round led by Tech Council Ventures with participation by Front Row Fund and IDEA Fund Partners. Loren Moss recently caught up with Frank Casale to discuss “broken bot syndrome” and what Choiceworx is doing about it.
IBM (NYSE: IBM) has launched what it calls the ‘Cognitive Transformation Center’ in Bogotá, Colombia; the largest IBM center of its kind in Latin America. This shared services center will... Read More
Wipro to acquire IVIA Serviços de Informática Ltda, with offices in Fortaleza-Ceará, Recife-Pernambuco and Natal-Rio Grande do Norte. Founded in 1996, IVIA provides IT solutions including system development, maintenance, consulting and project management services to clients in different sectors such as Financial Services, Transportation, Retail, Healthcare, Consumer Goods and Manufacturing in Brazil.
The City of Medellín publicly thanked global contact center provider Teleperformance for volunteering to man the city’s telephone lines during the Coronavirus COVID-19 Pandemic.