Several outsourcing firms won accolades in the 2025 CX Interaction Awards, while the event drew participants from around the globe.
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Tag: us
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Chazey Partners Launches FlexBPO Collaborative Solution in Bogotá, Colombia
A large multinational used FlexBPO to rapidly transform its finance operations, boosting efficiency by 30% in just three months.
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Interview: How Colombia’s Brian Rendón Is Helping Global Companies Make Smarter Business Decisions with Data Science and AI
With the rise of AI, everything everywhere is getting disrupted, all at once
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Key Insights into the UK FinTech Ecosystem and Funding Trends in Q3 2024
The UK fintech ecosystem secured $533 million in funding during Q3 2024, marking a significant 72% decline from the previous quarter's $1.9 billion.
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Interview: Uzbekistan’s IT Park Is Spearheading The Country’s Emergence as an Outsourcing Hub For CX & IT
IT Park's efforts are instrumental in showcasing Uzbekistan's potential as a prime destination for outsourcing services.
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US Tech Startups See 19% Decline in Funding in H1 2024, Despite Rise in Early-Stage Investments
Tracxn has published its Geo Semi-Annual Report: US Tech H1 2024, revealing that the US led global startup funding with $54.8 billion raised, despite a 19% decrease from $68 billion in H1 2023.
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Ascensos Launches CX Outsourcing SIte in Trinidad & Tobago
Ascensos believes that the Caribbean location will help the firm better serve North American clients.
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Alta Resources Establishes South American Presence with CX Provider BRM Acquisition
BRM's senior leadership, including its founders, Juan Pablo Serrano and Pilar Jaramillo, will remain with the company.
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Glowtouch’s Vidya Ravichandran Discusses The BPO’s Dominican Republic Expansion, Plans For Further Growth
Glowtouch is on a roll. The US based IT and customer experience outsourcer already has operations in India and The Philippines along with a strong footprint in the US. Despite the pandemic, Glowtouch moved forward aggressively to open its second site in Santo Domingo, the capital of Caribbean vacation paradise Dominican Republic. Cognitive Business News...
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Shelli Ryan Explains Why Blockchain Will Be Key For Customer Experience Delivery
"Web 3. I mean, we all have to realize that it is coming and it is coming fast, so the Metaverse and NFTs and crypto and blockchain."- Shelli Ryan