Ryan Strategic Advisory Issues 2021 Offshore BPO Confidence Index, Colombia Edges Out India, Bulgaria, South Africa
The report assesses the extent to which outsourcing operators in 12 offshore and nearshore locations view the national operating environment from which they deliver services to end-users in key sourcing markets.
Zain Patel Named Chairperson of the BPESA National Board
Patel will replace Evan Jones, who has served as BPESA’s National board chair for the past 4 years.
Sophos Says Paying the Ransom Doubles Cost of Recovering from a Ransomware Attack
According to antivirus researcher Sovos, paying ransomware criminals only encourages the practice, leading to more ransomware attacks.
Work From Home Programs Deserve A New Look In Light Of Coronavirus Pandemic
Smart enterprises have already deployed telework and work-from-home strategies. With the coronavirus pandemic and travel bans, now is the time for less proactive companies to catch up...and fast! Some of the most knowledgeable experts in business share their insights.
Vodafone Expands Its Egyptian Center of Excellence for CX, AI, Robotics, IoT
Telecommunications company Vodafone has inaugurated two new buildings for its Egypt-based Vodafone Intelligent Solutions Shared Services center.
IRPA-AI to Launch South African Chapter in 2019
The U.S.-based Institute for Robotic Process Automation and AI (IRPA-AI) is planning to open a new chapter in South Africa in 2019, making its first foray into the continent and... Read More