The Kingston, Jamaica facility is designed from the ground up for COVID-19 risk mitigation, adapting to the changing business environment while fitting the company's objective of filling 5,000 additional seats in 5 years.
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Tag: Outsourcing
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KM² Solutions Sells Minority Stake To HIG Capital To Fuel Expansion
KM² says that the capital raise will provide the firm with a long-term, well-capitalized financial partner supporting KM²’s growth objectives in nearshore contact center outsourcing into high-growth markets as well as investments in next-generation customer experience technologies.
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Contact Centers & IT Outsourcers Facing A Shakeout In This Looming Recession, But Some Will Reap A Bonanza
Remember that game of ‘musical chairs?” Well that’s exactly what’s about to happen as top BPO & CX providers separate themselves from weaker competitors who fail to adapt to these difficult conditions.
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Avasant’s Anupam Govil On Measures Outsourcers & Clients Should Be Taking Now
The current pandemic is changing the ways outsourcing, shared services, and global process management is delivered. Maybe permanently. Avasant's Anupam Govil shares what executives should be paying heed to.
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IAOP’s OWS2.0 Is The Place To Be In February For RPA, AI, Machine Learning In Outsourcing & Smart CX
The International Association of Outsourcing Professionals' annual can't miss event, OWS 2.0 will be in Orlando this February, Meet us there!
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New Speakers Announced For Digital Transformation Andes 2019
With just over a month to go, the Digital Transformation Andes Summit, held at the Habitel Hotel & Convention Center in Bogotá near the El Dorado International Airport has announced exciting new speakers relevant to executives charged with making key strategy and IT decisions in their enterprises. Amikam Yalokevsky from global technology giant Mediatek will...
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Tech Execs from GE, NBC, IBM, Wipro to Speak at Outsourcing Institute Digital Convergence Conference in New York
Leading technology executives from GE, NBC, IBM Cloud, Wipro, and NTT Data will be the keynote speakers at the upcoming Digital Convergence Conference hosted by The Outsourcing Institute in New York. The second-annual one-day event, “Digital Convergence Conference, Thriving in the Digital Age: Leveraging the Power of Digital Transformation,” will take place on September 19...
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Tech Minister: Jamaican BPO Sector Must Anticipate AI Threat So It Doesn’t Derail Growth
“Artificial intelligence and machine learning represent a real threat to some of our traditional jobs, even those in the BPO sector."
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Avasant’s Anupam Govil Discusses RPA, Other Trends Affecting Caribbean Outsourcers During CAIPA Conference
The Caribbean Association of Investment Promotion Agencies (CAIPA) in association with the Caribbean Export Development Agency, Jamaica Promotions Corporation (JAMPRO) and the European Union hosted the first-ever pan-Caribbean outsourcing conference on December 6, 2017 at the Iberostar Rose Hall Beach Hotel in Montego Bay, Jamaica. Titled ‘Outsource to the Caribbean Conference 2017’ (OCC 2017), the...
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Infosys to Hire 500 Workers at Digital Transformation-Focused Innovation Center in Rhode Island
The goal of the Infosys innovation hub is to advance leading industry technologies that can help its clients complete their digital transformation goals.