Horatio's new 500-seat San Pedro Sula center adds Honduras to a BPO network already spanning Bogotá, Santo Domingo, and Miami.
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Tag: cx
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Are We Focusing on Cost-Cutting at the Expense of CX Quality?
2024 saw budget cuts in customer support, prioritizing cost over quality, risking long-term consumer loyalty.
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Interview: IAOP’s Debi Hamill Discusses Why The Outsourcing World Summit Consistently Attracts The BPO C-Suite
Debi Hamill discusses how IAOP fosters lasting relationships between the most influential executives in the outsourcing industry.
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TaskUs COO Stephan Daoust Reveals The CX Outsourcer’s People-Focused Global Strategy
Already a global company with operations across Europe, Asia, the Pacific and The Americas, TaskUs opens its 3rd Colombian site.
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Fast-Growing UK Outsourcing Firm Ascensos Acquired By Firstsource Solutions
John Devlin, CEO of Ascensos, described the acquisition as a strategic fit, citing minimal overlap in geographic focus and customer base.
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Luis Barreto of TaskUs discusses the US Outsourcer’s Rapid Success In Latin America From The Company’s New Medellín Facility
“And what I’ve seen is that the Colombian talent, the infrastructure, the political stability, the need for these kinds of opportunities has been tremendous.” – Luis Barreto
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Ryan Strategic Advisory Releases Report Analyzing The Caribbean And Latin America For Nearshore Outsourcing
The report utilizes data from the 2024 Front Office CX Omnibus Survey, along with insights gathered from interviews with industry professionals and secondary sources.
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Frost & Sullivan Lauds Konecta as Company of The Year for Latin America Outsourcing
Frost & Sullivan praised Konecta for its highly advanced technology and innovative solutions, setting new industry standards in the CX outsourcing services industry
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With New Bogotá Facility, NY-Based Horatio Expands BPO Activities Into South America
The move comes less than a year after opening a 92,000 sf facility in the Dominican Republic.
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Ibex Announces CX Leadership Awards
The winners will be announced on June 20 at Customer Contact Week (CCW) in Las Vegas.