Glowtouch is on a roll. The US based IT and customer experience outsourcer already has operations in India and The Philippines along with a strong footprint in the US. Despite the pandemic, Glowtouch moved forward aggressively to open its second site in Santo Domingo, the capital of Caribbean vacation paradise Dominican Republic. Cognitive Business News...
"Web 3. I mean, we all have to realize that it is coming and it is coming fast, so the Metaverse and NFTs and crypto and blockchain."- Shelli Ryan
Currently, ibex is working to establish a local management team, with agent hiring to begin next month.
Since opening its first site in 2016, ibex has invested more than $50 million USD in Jamaica, increasing its Jamaican payroll from 200 jobs to more than 6,500 while paying more than $40 million USD in annual salaries.
Upon the closing of the transaction, which was approved unanimously by the company’s board, Sykes will become a privately held company and its shares will cease trading on Nasdaq.
itel says it will advance its strategic expansion into nearshore markets this summer, opening new customer experience operations in Guyana and Honduras, as well as establishing a core technology development team in Colombia.
CX Outsourcer IBEX Limited today announced the pricing of its initial public offering of 4,761,905 common shares at a price of $19.00 per share.
NICE Customer Engagement Analytics receives the highest rating possible in 18 criteria and is recognized for its ability to transform customer and agent journeys
5th Talent believes a “work where you want” model will emerge which allows agents to manage and schedule how often they want to work at home and in the center. This promotes employees to become more self-managing which increases satisfaction, engagement, performance, and retention.
Contact center operator Startek, Inc. (NYSE:SRT) has appointed Aparup Sengupta as executive chairman and global chief executive officer, effective January 15, 2020. Sengupta will replace Lance Rosenzweig, who is stepping down from his role as president and global CEO to pursue other opportunities.