The report utilizes data from the 2024 Front Office CX Omnibus Survey, along with insights gathered from interviews with industry professionals and secondary sources.
Post
Tag: Contact Center
Post
GlowTouch Named BPO of the Year at 2024 CCW Excellence Awards
Prestigious Award Highlights GlowTouch's Commitment to Innovation and Excellence in Customer Contact Solutions
Post
Alorica Growing Finance, Healthcare, Retail CX Operations From Cali, Colombia Facility
Alorica now operates out of 18 countries serving over 250 clients in 30 languages. Cali is Alorica's 1st Colombian location.
Post
Beatriz Viveros Reveals TaskUs Award-Winning Culture In Its Cali Customer Contact Operations
Customer Experience outsourcer TaskUs recently selected Cali, Colombia over several other potential locations for its new hybrid contact center, operating 24 hours a day, 7 days a week. The New Braunfels, Texas headquartered firm opened its Colombia operations during the peak of the COVID pandemic using remote workers, but has since opened its modern workspace...
Post
Bpro’s Bigger, Better Customer Experience Summit Moves To Cartagena For 2022
The 2023 CX Summit will be in Cartagena again, the 10th and 11th of May.
Post
Ibex Continues Expansion By Opening 5th Jamaican Contact Center In Past 5 Years
Since opening its first site in 2016, ibex has invested more than $50 million USD in Jamaica, increasing its Jamaican payroll from 200 jobs to more than 6,500 while paying more than $40 million USD in annual salaries.
Post
Contact Center BPO Sitel To Acquire Sykes At 30% Premium Over Share Price
Upon the closing of the transaction, which was approved unanimously by the company’s board, Sykes will become a privately held company and its shares will cease trading on Nasdaq.
Post
itelbpo Launches New Contact Centers Specifically Designed To Combat COVID-19
The Kingston, Jamaica facility is designed from the ground up for COVID-19 risk mitigation, adapting to the changing business environment while fitting the company's objective of filling 5,000 additional seats in 5 years.
Post
Master Agent Telarus Receives Expansion Investment From Columbia Capital
Columbia Capital, the private equity firm behind Zayo, Cologix, Cloud Sherpas, Presidio, and New Signature adds Telarus to its list of technology investments
Post
Survey: CX Agents Don’t Always Want to Telework – Blended Models Appeal To Many
5th Talent believes a “work where you want” model will emerge which allows agents to manage and schedule how often they want to work at home and in the center. This promotes employees to become more self-managing which increases satisfaction, engagement, performance, and retention.
- 1
- 2