Columbia Capital, the private equity firm behind Zayo, Cologix, Cloud Sherpas, Presidio, and New Signature adds Telarus to its list of technology investments
Post
Tag: Contact Center
Post
Survey: CX Agents Don’t Always Want to Telework – Blended Models Appeal To Many
5th Talent believes a “work where you want” model will emerge which allows agents to manage and schedule how often they want to work at home and in the center. This promotes employees to become more self-managing which increases satisfaction, engagement, performance, and retention.
Post
itelBPO Expands Into Canada With New Francophone Telework Capabilities
Jamaican Outsourcer itelBPO Continues Expansion, Making Canada Its 6th Nationality & Second New Country In 2020
Post
Avasant’s Anupam Govil On Measures Outsourcers & Clients Should Be Taking Now
The current pandemic is changing the ways outsourcing, shared services, and global process management is delivered. Maybe permanently. Avasant's Anupam Govil shares what executives should be paying heed to.
Post
WFM, CX Analytics Vendors: This National Electrical Utility Is Ready To Buy!
The electric utility in the Caribbean island country of St. Lucia is seeking to acquire and implement a Workforce Management and Advanced Quality Management system to integrate with their IP PBX.
Post
Aparup Sengupta Takes Over CEO Role At Startek
Contact center operator Startek, Inc. (NYSE:SRT) has appointed Aparup Sengupta as executive chairman and global chief executive officer, effective January 15, 2020. Sengupta will replace Lance Rosenzweig, who is stepping down from his role as president and global CEO to pursue other opportunities.
Post
IAOP Names Teleperformance As One Of 100 Best Outsourcers Globally, Investors Agree
The International Association of Outsourcing Professionals (IAOP) just included global customer experience provider Teleperformance (EPA:TEP), in the 2019 Best of The Global Outsourcing 100 list by the International Association of Outsourcing Professionals (IAOP). Teleperformance is generally recognized as the largest contact center outsourcing provider in the world. The Best of The Global Outsourcing 100 honors outsourcing service...
Post
Companies Must Recognize the Power and Limitations of Automation and Cognitive Technology for Customer Experience
"The consumer has to be ready for the technology. And more importantly, the technology has to be ready for the consumer," says Peter Ryan of Ryan Strategic Advisory.
Post
NICE Systems Continues to Grow and Broaden Its Scope in a World Where ‘Everybody Is Talking About Automation’
For the past three decades, NICE Systems (NASDAQ: NICE) has been continuing to grow. What started as a solutions provider for the call center industry has become a company that not just makes software but can serve as a key technology partner for all types of firms in various industries. A big step forward for the Israeli...
- 1
- 2