itel says it will advance its strategic expansion into nearshore markets this summer, opening new customer experience operations in Guyana and Honduras, as well as establishing a core technology development team in Colombia.
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Tag: caribbean
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itelbpo Launches New Contact Centers Specifically Designed To Combat COVID-19
The Kingston, Jamaica facility is designed from the ground up for COVID-19 risk mitigation, adapting to the changing business environment while fitting the company's objective of filling 5,000 additional seats in 5 years.
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KM² Solutions Sells Minority Stake To HIG Capital To Fuel Expansion
KM² says that the capital raise will provide the firm with a long-term, well-capitalized financial partner supporting KM²’s growth objectives in nearshore contact center outsourcing into high-growth markets as well as investments in next-generation customer experience technologies.
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itelBPO Expands Into Canada With New Francophone Telework Capabilities
Jamaican Outsourcer itelBPO Continues Expansion, Making Canada Its 6th Nationality & Second New Country In 2020
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Deloitte’s Kulasooriya: Digital Disruption Can Be A Positive For Developing Economies If They Have The Right Strategy
Cognitive Business News executive editor Loren Moss talks with Duleesha Kulasooriya, executive director of Deloitte's Center For The Edge on how disruptive transformation can benefit developing economies...but the right strategy is the key to success.
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Unisys To Sell Federal Business To SAIC, Consolidate Americas Regional Units
Unisys Corporation (NYSE: UIS) has announced a deal to sell its US federal IT contracting business to SAIC, and a consolidation of its Enterprise Solutions United States & Canada (US&C) and Latin America regions into a new Americas region.
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WFM, CX Analytics Vendors: This National Electrical Utility Is Ready To Buy!
The electric utility in the Caribbean island country of St. Lucia is seeking to acquire and implement a Workforce Management and Advanced Quality Management system to integrate with their IP PBX.
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New Technologies Like 5G Will Help Reduce The Digital Divide In Emerging Markets
During the GSMA Mobile 360 ° event that took place in Mexico City, Hugo Simg, Business Development Director for MediaTek in Latin America, spoke about the available technologies to reduce the digital divide in Latin America and other emerging markets. An abridged version of Simg’s speech at the GSMA Mobile 360° follows In general, between...
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Tech Minister: Jamaican BPO Sector Must Anticipate AI Threat So It Doesn’t Derail Growth
“Artificial intelligence and machine learning represent a real threat to some of our traditional jobs, even those in the BPO sector."
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Avasant’s Anupam Govil Discusses RPA, Other Trends Affecting Caribbean Outsourcers During CAIPA Conference
The Caribbean Association of Investment Promotion Agencies (CAIPA) in association with the Caribbean Export Development Agency, Jamaica Promotions Corporation (JAMPRO) and the European Union hosted the first-ever pan-Caribbean outsourcing conference on December 6, 2017 at the Iberostar Rose Hall Beach Hotel in Montego Bay, Jamaica. Titled ‘Outsource to the Caribbean Conference 2017’ (OCC 2017), the...
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