John Devlin, CEO of Ascensos, described the acquisition as a strategic fit, citing minimal overlap in geographic focus and customer base.
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Tag: bpo
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Luis Barreto of TaskUs discusses the US Outsourcer’s Rapid Success In Latin America From The Company’s New Medellín Facility
“And what I’ve seen is that the Colombian talent, the infrastructure, the political stability, the need for these kinds of opportunities has been tremendous.” – Luis Barreto
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Ryan Strategic Advisory Releases Report Analyzing The Caribbean And Latin America For Nearshore Outsourcing
The report utilizes data from the 2024 Front Office CX Omnibus Survey, along with insights gathered from interviews with industry professionals and secondary sources.
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Kenya BPO Safari 2024: Event to Highlight Kenya’s BPO Sector
Attendees will explore the country's infrastructure, legal framework, and available workforce while also experiencing local culture.
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GlowTouch Named BPO of the Year at 2024 CCW Excellence Awards
Prestigious Award Highlights GlowTouch's Commitment to Innovation and Excellence in Customer Contact Solutions
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Charlotte Karera Makes the Case for Rwanda as a GBS and BPO Destination
Charlotte Karera elucidates Rwanda’s case as the best place for BPO, ITO, CX & GBS to do business in Africa.
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Horatio Client Summit Takeaways: BPO Sees More Potential for Customer Service in Latin America
"Latin America is more than just a destination for outsourcing. It is a strategic hub where innovation, talent, and customer-centric values converge."
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Interview: In Slowdown Year, BPO Is Outperforming IT Services Business for Many Providers
There is never a dull moment in the world of business process outsourcing (BPO) and business process services (BPS). Everest Group, a research firm based in Dallas, has long been an invaluable resource for those looking to keep track of all the comings and goings in the industry. This summer, the Dallas-based research group released...
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Hitendra Patel Urges BPO Providers to View Disruption as an Opportunity — Not a Threat
"Innovation is hard — it’s not easy — but the results of innovation are tremendous," says Hitendra Patel of the IXL Center.
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Interview: Tushar Sharan Discusses Hinduja Global Solutions Strategic Expansion in Colombia
"The kind of commitment — the kind of energy and motivation — that we see in our current set of employees is very enriching," said Tushar Sharan of HGS.