Everest Group Cites Itel BPO In Peak Matrix Analysis of Top CX Outsourcers
Itel continues to grow, with new expansion in Jamaica, Guyana, Honduras and Saint Lucia.
Globant Strengthens European Footprint With Sysdata Acquisition
With this acquisition, Globant will land in Italy to expand its footprint of clients and propel the relationship with Sysdata's long-standing ones.
Alorica Growing Finance, Healthcare, Retail CX Operations From Cali, Colombia Facility
Alorica now operates out of 18 countries serving over 250 clients in 30 languages. Cali is Alorica's 1st Colombian location.
Beatriz Viveros Reveals TaskUs Award-Winning Culture In Its Cali Customer Contact Operations
Customer Experience outsourcer TaskUs recently selected Cali, Colombia over several other potential locations for its new hybrid contact center, operating 24 hours a day, 7 days a week. The New... Read More
One Year Review: Shokz OpenComm UC Bluetooth Headsets Still Flawless
After a year of constant abuse, Opencomm holds up well after being stuffed in backpacks, suit jackets, and countless airport security bins.
Shelli Ryan Explains Why Blockchain Will Be Key For Customer Experience Delivery
"Web 3. I mean, we all have to realize that it is coming and it is coming fast, so the Metaverse and NFTs and crypto and blockchain."- Shelli Ryan