“Don't look at us as a vendor; treat us as a satellite operation of your existing business."- Jason Heil
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Category: CXO
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TaskUs COO Stephan Daoust Reveals The CX Outsourcer’s People-Focused Global Strategy
Already a global company with operations across Europe, Asia, the Pacific and The Americas, TaskUs opens its 3rd Colombian site.
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Fast-Growing UK Outsourcing Firm Ascensos Acquired By Firstsource Solutions
John Devlin, CEO of Ascensos, described the acquisition as a strategic fit, citing minimal overlap in geographic focus and customer base.
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Luis Barreto of TaskUs discusses the US Outsourcer’s Rapid Success In Latin America From The Company’s New Medellín Facility
“And what I’ve seen is that the Colombian talent, the infrastructure, the political stability, the need for these kinds of opportunities has been tremendous.” – Luis Barreto
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Ryan Strategic Advisory Releases Report Analyzing The Caribbean And Latin America For Nearshore Outsourcing
The report utilizes data from the 2024 Front Office CX Omnibus Survey, along with insights gathered from interviews with industry professionals and secondary sources.
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Kenya BPO Safari 2024: Event to Highlight Kenya’s BPO Sector
Attendees will explore the country's infrastructure, legal framework, and available workforce while also experiencing local culture.
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Frost & Sullivan Lauds Konecta as Company of The Year for Latin America Outsourcing
Frost & Sullivan praised Konecta for its highly advanced technology and innovative solutions, setting new industry standards in the CX outsourcing services industry
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GlowTouch Named BPO of the Year at 2024 CCW Excellence Awards
Prestigious Award Highlights GlowTouch's Commitment to Innovation and Excellence in Customer Contact Solutions
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Charlotte Karera Makes the Case for Rwanda as a GBS and BPO Destination
Charlotte Karera elucidates Rwanda’s case as the best place for BPO, ITO, CX & GBS to do business in Africa.
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With New Bogotá Facility, NY-Based Horatio Expands BPO Activities Into South America
The move comes less than a year after opening a 92,000 sf facility in the Dominican Republic.