Several outsourcing firms won accolades in the 2025 CX Interaction Awards, while the event drew participants from around the globe.
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Category: BPO
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Capgemini to Acquire WNS for $3.3 billion USD to Increase Capabilities in Agentic AI-Powered Operations
The stated goal of the acquisition is to combine Capgemini’s technology and consulting capabilities with WNS’s specialization in Digital BPO.
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Interview: Esteban Carril Explains The Innovation Behind Chazey Partners’ New FlexBPO Solution
FlexBPO seeks to bridge the gap and combine the best of Shared Services and Business Process Outsourcing operations.
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Chazey Partners Launches FlexBPO Collaborative Solution in Bogotá, Colombia
A large multinational used FlexBPO to rapidly transform its finance operations, boosting efficiency by 30% in just three months.
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Top Outsourcing Firms Recognized at BPrO’s 2025 CX Summit in Colombia
BPrO’s CX Interaction Awards honor firms for excellent customer service & stronger company/client relationships in all sectors.
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Tracxn Deals of the Week for December 13: Bizom, Sia Partners, Cassava Technologies & Others Receive Funding
Several companies receive funding this week across Enterprise Applications, Employment Innovation, IT Outsourcing, BPO Services and Cybersecurity.
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Interview: Uzbekistan’s IT Park Is Spearheading The Country’s Emergence as an Outsourcing Hub For CX & IT
IT Park's efforts are instrumental in showcasing Uzbekistan's potential as a prime destination for outsourcing services.
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Interview: At IAOP Event, Jon Yarlett Talks About The Importance of Impact Sourcing For Both The Industry & The Global Community
Jon Yarlett, as the publisher of Intelligent Sourcing, has been a leading voice for the outsourcing industry, and a tireless advocate for impact sourcing.
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Interview: IAOP’s Debi Hamill Discusses Why The Outsourcing World Summit Consistently Attracts The BPO C-Suite
Debi Hamill discusses how IAOP fosters lasting relationships between the most influential executives in the outsourcing industry.
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Fast-Growing UK Outsourcing Firm Ascensos Acquired By Firstsource Solutions
John Devlin, CEO of Ascensos, described the acquisition as a strategic fit, citing minimal overlap in geographic focus and customer base.