The merger will make Konecta the 5th largest CX outsourcer globally, with over 100,000 employees.
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Category: Interview
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Sharp/NEC’s Horacio Alzate Talks About The Joint Venture’s New Focus, And Its Flagship PA311D
Loren Moss took time to speak with Sharp/NEC’s product manager for desktop monitors, Horacio Alzate to better understand the new joint venture’s future direction.
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Lumiqualis Is Showing How An Impact Sourcing Mission Is Compatible With Nearshore IT Delivery
"They need help. They need a good partner, someone that they can trust and rely on to not only deliver against their needs, but to also bring their team up to these technologies."
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Experts From NTT Data & Choiceworx Discuss How COVID Has Turbocharged The Emergence Of Digital Labor & The Evolution Of The IT Service Desk
The rise of digital labor goes far beyond chatbots and virtual agents to comprehensive systems such as NTT Data’s Nucleus, or Choiceworx’ Digital Workplace IT Service Desk.
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PayPal’s Arthi Rajan Explains Why Electronic Payments Security & Customer Experience Can No Longer Be Thought Of Separately
Rajan explains how customer experience and transactional security, including anti-fraud, are not two separate issues, but really two aspects of the same discipline.
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CINTEL Director Discusses The Andes’ Largest IT Convention’s Return To In-Person Mode, Importance For Cartagena
"They have virtual meetings, but it’s not the same, we're human beings and we’re used to talk between us, not through a machine,"
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Despite COVID, Plain Sight Provides A Platform Enabling Communities Among Customers, Local Businesses & (Soon) Event Attendees
Plain Sight is a social networking platform for you to meet like-minded people in your area at virtual and physical spaces. Cognitive Business News interviews founder James Chapman on the startup's big-name founders and big-time plans, despite some pivots due to the COVID Pandemic
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Etek’s Praveen Sengar Discusses Enterprise Security In A Post-Covid World
In this insightful conversation, Sengar explains what companies are doing, and additional steps that they must take to advance in a way based on agility and security. Sengar also tells Cognitive Business News' Loren Moss about Etek's innovative new Data Leak Prevention Service and enterprise virtual desktops.
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Co-Founder Frank Casale of ChoiceWORX explains RPA’s “Broken Bot Syndrome.”
AI powered RPA bot-management firm Choiceworx has been making moves recently. Last month they announced a strategic investment round led by Tech Council Ventures with participation by Front Row Fund and IDEA Fund Partners. Loren Moss recently caught up with Frank Casale to discuss “broken bot syndrome” and what Choiceworx is doing about it.
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Andicom 2020 Goes Virtual September 2-3: CINTEL’s Ericc Sanchez Discusses The New X-Tech Format with Cognitive Business News
Executive Editor Loren Moss spoke with CIntel’s Ericc Sanchez Castillo about the unique format of this year’s ANDICOM and the added features enabled by the virtual format.