"The kind of commitment — the kind of energy and motivation — that we see in our current set of employees is very enriching," said Tushar Sharan of HGS.
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Category: Interview
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Interview: Joe Nassar of Saramonic Discusses the Appeal of Its Award-Winning Microphones
This year, Saramonic won the Videomaker Best of NAB 2023 award for Best Microphone for its Blink 500 ProX Microphone System.
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Colombia’s BPrO Continues to Grow and Attract More Attendees to Its CX Summit
"More than customer experience, we have to be people-centered, and this is an opportunity to give people that space to meet again," said Ana Karina Quessep, president of BPrO.
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How Outsourcing SAS Succeeds in Colombia by Focusing on People, Prioritizing Efficiency, and Embracing Its Niche
Ricardo Duran talks about Outsourcing SAS, its position in the marketplace, and its secret sauce for success as a boutique provider.
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Interview: Digital Transformation Has Revolutionized The Way Clinical Trials Are Conducted, Leading To Superior Outcomes
Aiswariya Chidambaram helps pharmaceutical companies and emerging biotech firms strategize their vision and roadmap.
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Alorica Growing Finance, Healthcare, Retail CX Operations From Cali, Colombia Facility
Alorica now operates out of 18 countries serving over 250 clients in 30 languages. Cali is Alorica's 1st Colombian location.
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Beatriz Viveros Reveals TaskUs Award-Winning Culture In Its Cali Customer Contact Operations
Customer Experience outsourcer TaskUs recently selected Cali, Colombia over several other potential locations for its new hybrid contact center, operating 24 hours a day, 7 days a week. The New Braunfels, Texas headquartered firm opened its Colombia operations during the peak of the COVID pandemic using remote workers, but has since opened its modern workspace...
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Shelli Ryan Explains Why Blockchain Will Be Key For Customer Experience Delivery
"Web 3. I mean, we all have to realize that it is coming and it is coming fast, so the Metaverse and NFTs and crypto and blockchain."- Shelli Ryan
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Led By Julissa Cruz, The Dominican Republic Seeks To Lead The Region In Data Connectivity
Indotel's Julissa Cruz Is Raising The Dominican Republic's Level of IT Competitiveness
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Bpro’s Bigger, Better Customer Experience Summit Moves To Cartagena For 2022
The 2023 CX Summit will be in Cartagena again, the 10th and 11th of May.