The rise of digital labor goes far beyond chatbots and virtual agents to comprehensive systems such as NTT Data’s Nucleus, or Choiceworx’ Digital Workplace IT Service Desk.
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Category: Interview
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PayPal’s Arthi Rajan Explains Why Electronic Payments Security & Customer Experience Can No Longer Be Thought Of Separately
Rajan explains how customer experience and transactional security, including anti-fraud, are not two separate issues, but really two aspects of the same discipline.
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CINTEL Director Discusses The Andes’ Largest IT Convention’s Return To In-Person Mode, Importance For Cartagena
"They have virtual meetings, but it’s not the same, we're human beings and we’re used to talk between us, not through a machine,"
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Despite COVID, Plain Sight Provides A Platform Enabling Communities Among Customers, Local Businesses & (Soon) Event Attendees
Plain Sight is a social networking platform for you to meet like-minded people in your area at virtual and physical spaces. Cognitive Business News interviews founder James Chapman on the startup's big-name founders and big-time plans, despite some pivots due to the COVID Pandemic
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Etek’s Praveen Sengar Discusses Enterprise Security In A Post-Covid World
In this insightful conversation, Sengar explains what companies are doing, and additional steps that they must take to advance in a way based on agility and security. Sengar also tells Cognitive Business News' Loren Moss about Etek's innovative new Data Leak Prevention Service and enterprise virtual desktops.
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Co-Founder Frank Casale of ChoiceWORX explains RPA’s “Broken Bot Syndrome.”
AI powered RPA bot-management firm Choiceworx has been making moves recently. Last month they announced a strategic investment round led by Tech Council Ventures with participation by Front Row Fund and IDEA Fund Partners. Loren Moss recently caught up with Frank Casale to discuss “broken bot syndrome” and what Choiceworx is doing about it.
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Andicom 2020 Goes Virtual September 2-3: CINTEL’s Ericc Sanchez Discusses The New X-Tech Format with Cognitive Business News
Executive Editor Loren Moss spoke with CIntel’s Ericc Sanchez Castillo about the unique format of this year’s ANDICOM and the added features enabled by the virtual format.
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Deloitte’s Kulasooriya: Digital Disruption Can Be A Positive For Developing Economies If They Have The Right Strategy
Cognitive Business News executive editor Loren Moss talks with Duleesha Kulasooriya, executive director of Deloitte's Center For The Edge on how disruptive transformation can benefit developing economies...but the right strategy is the key to success.
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Avasant’s Anupam Govil On Measures Outsourcers & Clients Should Be Taking Now
The current pandemic is changing the ways outsourcing, shared services, and global process management is delivered. Maybe permanently. Avasant's Anupam Govil shares what executives should be paying heed to.
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Interview: Management Guru Ram Charan Talks About Future-Back Thinking In His Book “Attacker’s Advantage”
Ram Charan shares his insights with Cognitive Business executive editor Loren Moss on topics like digital disruption: a topic he addressed in his books Global Tilt and Attacker's Advantage.