BPrO president Ana Karina Quessep on 25 years of growth and how the CX Summit became the region's must-attend event.
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Category: Interview
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ICMI Founder Brad Cleveland Explains Why Better Customer Service Costs Less, Not More
At BPrO’s CX Summit in Cartagena, ICMI founder Brad Cleveland tells Cognitive Business News why AI shouldn’t repeat the IVR era’s mistakes.
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Saúl Kattan of Internexa Discusses Bold Expansion into Colombia’s Cybersecurity and Connectivity Market
InterNexa launched a new SOC service combining AI, automation, and real-time analysis to boost cybersecurity and threat response.
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Roque Lombardo of Hughes Details How Satellite Connectivity Can Bridge The Digital Divide
For example in Colombia, Hughes has roughly 10,000 schools in Colombia & between 15,000 and 17,000 homes connected
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Jimena Cortés Shares Why HTwenty Capital is Placing Venture Bets in Colombia Despite Unique Challenges
Htwenty Capital is making bets on early stage ventures in Latin America. Jimena Cortés shares the fund's strategy.
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Former Facebook Exec Randi Zuckerberg Is On A Mission To Make Sure Women Don’t Miss Out on AI
“I will eat this table if there are not more women in AI than there were in Web 2!”—Randi Zuckerberg
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Harvard’s Mitchell Weiss Says Harness AI to Empower Tomorrow’s Leaders
Weiss emphasizes that AI is not a threat but an opportunity we must learn to harness to our advantage.
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Interview: Shelli Ryan of Ad Hoc Communication Explains Why Artificial Intelligence Without Strategy Is Empty
In a world where content output is easier than pulling the lever of a slot machine, a real expert is needed to define the strategy for resonant storytelling and messaging.
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Interview: Esteban Carril Explains The Innovation Behind Chazey Partners’ New FlexBPO Solution
FlexBPO seeks to bridge the gap and combine the best of Shared Services and Business Process Outsourcing operations.
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Interview: How Colombia’s Brian Rendón Is Helping Global Companies Make Smarter Business Decisions with Data Science and AI
With the rise of AI, everything everywhere is getting disrupted, all at once