The 2023 CX Summit will be in Cartagena again, the 10th and 11th of May.
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Tag: Colombia
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Colombian Airline Wingo Leveraging WhatsApp To Improve Passenger Service
Wingo claims a call response rate of 90% and 100% attention in cases received by WhatsApp.
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Ryan Strategic Advisory Issues 2021 Offshore BPO Confidence Index, Colombia Edges Out India, Bulgaria, South Africa
The report assesses the extent to which outsourcing operators in 12 offshore and nearshore locations view the national operating environment from which they deliver services to end-users in key sourcing markets.
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Lumiqualis Is Showing How An Impact Sourcing Mission Is Compatible With Nearshore IT Delivery
"They need help. They need a good partner, someone that they can trust and rely on to not only deliver against their needs, but to also bring their team up to these technologies."
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CINTEL Director Discusses The Andes’ Largest IT Convention’s Return To In-Person Mode, Importance For Cartagena
"They have virtual meetings, but it’s not the same, we're human beings and we’re used to talk between us, not through a machine,"
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Frost & Sullivan Lauds Teleperformance As Latin American Company Of The Year
"TP´s regional leadership was among the first to recognize the potential of born-digital companies and create structures, processes, and dedicated teams to win these clients and be a part of their growth," said Sebastian Menutti, Industry Principal.
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Gorilla Logic Acquires Modernist Studio
Gorilla Logic says this partnership enables the firm to support clients from the inception of an idea all the way through to the final stages of execution.
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ANDICOM IT Industry Mega-Event Returns To Cartagena Colombia November 17-19
The region's benchmark international ICT Congress, returns to an in-person modality in Cartagena November 17-19, 2021, expecting approximately 2,000 participants attending with biosafety measures and capacity measures in place.
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Carlos Rodríguez Is Etek’s New Advisory & Consulting Director for LATAM and APAC
Carlos is also a teacher, speaker, and member of some of the most recognized cybersecurity associations such as ISC2 and ISACA.
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itel Rebrands, Dropping itelBPO & Picking Up Central & South American CX Delivery Locations
itel says it will advance its strategic expansion into nearshore markets this summer, opening new customer experience operations in Guyana and Honduras, as well as establishing a core technology development team in Colombia.