"More than customer experience, we have to be people-centered, and this is an opportunity to give people that space to meet again," said Ana Karina Quessep, president of BPrO.
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Tag: Colombia
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How Outsourcing SAS Succeeds in Colombia by Focusing on People, Prioritizing Efficiency, and Embracing Its Niche
Ricardo Duran talks about Outsourcing SAS, its position in the marketplace, and its secret sauce for success as a boutique provider.
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USAID Partnering with Ukraine, Colombia, Kosovo, Zambia To Promote Digital Transformation and Citizen Responsiveness
Diia is Ukraine’s award-winning mobile application and online portal that has transformed how its citizens engage with the government.
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Ukrainian IT Outsourcer Intellias Opens Latin American Operations
Intellias expects to hire up to 60 specialists in Colombia by the end of 2023.
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Alta Resources Establishes South American Presence with CX Provider BRM Acquisition
BRM's senior leadership, including its founders, Juan Pablo Serrano and Pilar Jaramillo, will remain with the company.
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Alorica Growing Finance, Healthcare, Retail CX Operations From Cali, Colombia Facility
Alorica now operates out of 18 countries serving over 250 clients in 30 languages. Cali is Alorica's 1st Colombian location.
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Beatriz Viveros Reveals TaskUs Award-Winning Culture In Its Cali Customer Contact Operations
Customer Experience outsourcer TaskUs recently selected Cali, Colombia over several other potential locations for its new hybrid contact center, operating 24 hours a day, 7 days a week. The New Braunfels, Texas headquartered firm opened its Colombia operations during the peak of the COVID pandemic using remote workers, but has since opened its modern workspace...
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Shelli Ryan Explains Why Blockchain Will Be Key For Customer Experience Delivery
"Web 3. I mean, we all have to realize that it is coming and it is coming fast, so the Metaverse and NFTs and crypto and blockchain."- Shelli Ryan
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After COVID Delays, TaskUs Cuts Ribbon On New Cali, Colombia Contact Center Facility
The new facility features bright, collaborative, and modern workspaces, including recreational areas such as a gym, a cafe, meditation rooms, and game rooms for all employees to use.
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New AI Platform Launches To Help Scientists Tackle Complex Challenges Without Coding
Having already had a successful beta launch, the company has built use cases for the life science industry and scientific research community to enable users in this sector to launch quickly.