Customer Experience outsourcer TaskUs recently selected Cali, Colombia over several other potential locations for its new hybrid contact center, operating 24 hours a day, 7 days a week. The New Braunfels, Texas headquartered firm opened its Colombia operations during the peak of the COVID pandemic using remote workers, but has since opened its modern workspace...
"Web 3. I mean, we all have to realize that it is coming and it is coming fast, so the Metaverse and NFTs and crypto and blockchain."- Shelli Ryan
The 2023 CX Summit will be in Cartagena again, the 10th and 11th of May.
The merger will make Konecta the 5th largest CX outsourcer globally, with over 100,000 employees.
The CX summit is the most important event in the Andes region dedicated to the business process outsourcing sector.
The report assesses the extent to which outsourcing operators in 12 offshore and nearshore locations view the national operating environment from which they deliver services to end-users in key sourcing markets.
With just over a month to go, the Digital Transformation Andes Summit, held at the Habitel Hotel & Convention Center in Bogotá near the El Dorado International Airport has announced exciting new speakers relevant to executives charged with making key strategy and IT decisions in their enterprises. Amikam Yalokevsky from global technology giant Mediatek will...