EPAM continues its expansion in Latin America after launching two offices in Colombia and previously acquiring S4N.
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Tag: Bogotá
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Horatio Client Summit Takeaways: BPO Sees More Potential for Customer Service in Latin America
"Latin America is more than just a destination for outsourcing. It is a strategic hub where innovation, talent, and customer-centric values converge."
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Ukrainian IT Outsourcer Intellias Opens Latin American Operations
Intellias expects to hire up to 60 specialists in Colombia by the end of 2023.
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Alta Resources Establishes South American Presence with CX Provider BRM Acquisition
BRM's senior leadership, including its founders, Juan Pablo Serrano and Pilar Jaramillo, will remain with the company.
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Alorica Growing Finance, Healthcare, Retail CX Operations From Cali, Colombia Facility
Alorica now operates out of 18 countries serving over 250 clients in 30 languages. Cali is Alorica's 1st Colombian location.
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Beatriz Viveros Reveals TaskUs Award-Winning Culture In Its Cali Customer Contact Operations
Customer Experience outsourcer TaskUs recently selected Cali, Colombia over several other potential locations for its new hybrid contact center, operating 24 hours a day, 7 days a week. The New Braunfels, Texas headquartered firm opened its Colombia operations during the peak of the COVID pandemic using remote workers, but has since opened its modern workspace...
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Bpro’s Bigger, Better Customer Experience Summit Moves To Cartagena For 2022
The 2023 CX Summit will be in Cartagena again, the 10th and 11th of May.
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Colombian Airline Wingo Leveraging WhatsApp To Improve Passenger Service
Wingo claims a call response rate of 90% and 100% attention in cases received by WhatsApp.
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BPM Firm ProcessMaker Raises $45 Million USD Series A Funding From Aldrich Capital
The global process automation market is expected to reach nearly $17 billion by 2023 with a CAGR of 5.8% according to a recent report. The investment from Aldrich Capital will allow ProcessMaker to continue to invest in its market leading digital process automation platform and build out its presence in community banking, higher education, and manufacturing.
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Transcom Re-Enters Latin America With Bogotá Based Hybrid Model Contact Center
Transcom’s operations in Colombia will function as a hybrid telework and on-premises contact center, with agents hired initially from the metropolitan Bogotá area. Offices are located in the Calle 100 business district on Bogotá’s north side.
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