Tracxn RPA Deals Roundup – February 12-18
o WorkFusion, a provider of robotic process automation and chatbot solutions to automate work processes, raised a $60M Series F round
o Natif.ai, an AI-based document processing solution provider, raised a seed round
CXO Firm Sykes Deploys AI Powered English Language Evaluation Tool For Recruiting
Global contact center outsourcer Sykes has developed an artificial intelligence (AI) powered recruitment tool to evaluate the level of English for candidates who apply for bilingual customer service positions. Operational... Read More
IBM To Split Into Two Separate Companies
IBM’s “NewCo” spinoff will focus on infrastructure management, hosting, network and cloud services. The remaining IBM will focus on software, data processing, artificial intelligence, automation and security. The move generally speaking, separates IBM’s compute and services offerings from its network infrastructure offering,
Co-Founder Frank Casale of ChoiceWORX explains RPA’s “Broken Bot Syndrome.”
AI powered RPA bot-management firm Choiceworx has been making moves recently. Last month they announced a strategic investment round led by Tech Council Ventures with participation by Front Row Fund and IDEA Fund Partners. Loren Moss recently caught up with Frank Casale to discuss “broken bot syndrome” and what Choiceworx is doing about it.
PayPal’s Sri Shivananda Reveals The Irreversible Impact Of ML & AI On Fintech
The fintech industry, in particular can benefit greatly by integrating AI into its processes and functions. It has the potential to lower costs, increase productivity, and contribute to the customer-facing practices of fintech companies across the globe.
Forrester Research Recognizes NICE As Customer Journey Leader
NICE Customer Engagement Analytics receives the highest rating possible in 18 criteria and is recognized for its ability to transform customer and agent journeys