20 years ago, PayPal was a scrappy startup, a FinTech disruptor. 2 decades later, the company is a financial giant, in some ways part of the financial establishment it initially took on. Still, the industry continues to evolve, and new technologies threaten even currency itself. Cognitive Business News founder and publisher Loren Moss recently was...
The International Association of Outsourcing Professionals (IAOP) just included global customer experience provider Teleperformance (EPA:TEP), in the 2019 Best of The Global Outsourcing 100 list by the International Association of Outsourcing Professionals (IAOP). Teleperformance is generally recognized as the largest contact center outsourcing provider in the world. The Best of The Global Outsourcing 100 honors outsourcing service...
NICE (Nasdaq: NICE) last week announced a partnership between NICE Robotic Process Automation (RPA) and CallVU to offer visually enriched IVR (Interactive Voice Response) and digital customer engagement at the front end, together with smart automation of complex back end processes. The integrated offering enables organizations to gain greater operational efficiencies such as increased processing...
More than three-quarters (78%) of US commercial banks are considering new fintech partnerships in 2019 in a bid to improve customer experience (42%) and achieve real-time visibility (40%) according to a new industry report, released today. The research, commissioned by fintech provider and Visa subsidiary Fraedom, also found that other factors inspiring banks to partner...
Global outsourcer Sykes Enterprises has announced the appointment of Ian Barkin — co-founder of global intelligent automation (IA) and robotic process automation (RPA) leader Symphony Ventures, Inc. to be its chief strategy and marketing officer. In November of 2018, Sykes acquired Symphony Ventures a company co-founded by Barkin, making it one of the first front-office business...
Spanish telecom Telefónica has entered into a strategic partnership with AnyVision, a provider of artificial intelligence and digital platforms, to help integrate related digital technologies into its operations. According to AnyVision, it will be working to implement AI-centric solutions into Telefónica business offerings in both Europe and Latin America, including Colombia, across areas ranging from...
In a move to beef up its customer service offerings, cloud software provider NICE Ltd. (NASDAQ: NICE) has closed on its acquisition of Mattersight Corporation (NASDAQ: MATR), a behavioral analytics company based in Chicago. Specifically, the Hoboken, New Jersey-based company says that plans to integrate Mattersight’s customer analytics and “predictive behavioral routing” technology with its...
Loren Moss chats with Eric Crabtree of Unisys about micro-segmentation's impact on both security and improving the customer experience.
At the outset, translation only will be available for English and Spanish, but Facebook will “expand this feature” with functionality for other languages.
AWS launched two new language-based machine learning services, Amazon Transcribe and Amazon Translate.