Based on its recent analysis of the Latin American contact center outsourcing services market, Frost & Sullivan has recognized Almaviva with the 2020 Latin American Competitive Strategy Innovation and Leadership Award for its emphasis on service improvements.
Digital Customer Experience Orchestration provider Glassbox has been appointed by South American low-cost air carrier Viva Air Group as their digital web experience metrics provider.
VXI Global Solutions (VXI) today announced the promotion of Jill Alingod, and Armando Castro, and the hiring of Peter Mullen and Mason Jones to key executive positions.
The electric utility in the Caribbean island country of St. Lucia is seeking to acquire and implement a Workforce Management and Advanced Quality Management system to integrate with their IP PBX.
Contact center operator Startek, Inc. (NYSE:SRT) has appointed Aparup Sengupta as executive chairman and global chief executive officer, effective January 15, 2020. Sengupta will replace Lance Rosenzweig, who is stepping down from his role as president and global CEO to pursue other opportunities.
ItelBPO Selects St. Lucia to open 300 seat contact center facility to open in April, 2020.
The International Association of Outsourcing Professionals' annual can't miss event, OWS 2.0 will be in Orlando this February, Meet us there!
Domain name registrar Web.com today announced that it has been honored with Frost & Sullivan’s 2019 North American Customer Value Leadership Award. The award is based on Frost & Sullivan’s independent analysis of the web services industry, which determined that Web.com exceeds customer expectations and contributes to the market with its value-add solutions pricing, high-quality customer support,...
Global BPO Knoah Solutions, Inc. has been recognized as an “aspirant” among Contact Center Outsourcing (CCO) Providers by the Everest Group in its report titled “CCO – Service Provider Landscape with PEAK Matrix Assessment 2019.” “We have been at the forefront of the BPO industry’s digital transformation for nearly two decades,” said CEO and co-founder,...
International research firm Frost & Sullivan reported on global customer contact outsourcing firm Alorica Inc., highlighting the company’s expansive operations in the Philippines. The report highlights Alorica’s strengths in developing talent, scaling operations, creating a unique culture and exceeding customer quality metrics. Alorica has 19 delivery locations and 38,000 employees in the Philippines, leveraging archipelago’s...