Latin American media firm Bocalista has launched a new chatbot that aims to deliver news and entertainment to subscribers through Facebook Messenger.
Post
Category: CXO
Post
Why Moving Our Telephony to AWS Gives Us a Clear Path to Deep Learning and Conversation Bots
Before launching Cognitive Business News and Unido Digital, I worked as an editor covering customer experience and disruptive technologies in the BPO sector. We are currently researching ways to apply many of these deep learning and artificial intelligence technologies like Lex, SageMaker, DeepLens, and Polly to business use cases. One of the things we are...
Post
UK Fintech Munnypot Partners with Jyske Bank on Robo-Advisor
Jyske Bank has partnered with fintech startup Munnypot to launch a new robo-advisor application.
Post
Bancolombia Is Planning to Invest $140 Million on Digital and Artificial Intelligence Services in 2018
Grupo Bancolombia plans to invest some $140 million in digital transformation and artificial intelligence initiatives this year.
Post
Experian Spends $385 Million to Acquire ClearScore, a Credit Score Firm with a Chatbot Offering Financial Advice
Credit reporting agency Experian is set to acquire London-based fintech ClearScore for $385 million, the company announced this week. The transaction is subject to regulatory approval and the reported sum does not include “additional earn-out potential contingent on achieving future financial performance,” stated Experian. Last September, the U.K. startup, which was founded by Justin Basini,...
Post
Conversica Acquires Chilean Startup Intelligens to Expand Spanish Language Capability
"The conversational AI space is exploding," says Alex Terry, CEO of Conversica.
Post
Colombian Bank Bancolombia Unveils Tabot Facebook Messenger Chatbot
Bancolombia has introduced a new artificial intelligence-powered chatbot for customer service through Facebook Messenger.
Post
Jordan Ahli Bank Introduces Facebook Messenger Chatbot for Customer Service
The chatbot, known as Ahli Bot, can respond to inquiries in both Arabic and English 24 hours per day, 365 days per year.
Post
WorkFusion and IBA Group Partner on Email-Processing RPA Solution for Customer Support
WorkFusion has partnered with Prague-based IT services company IBA Group on a new robotic process automation (RPA) email-processing application for customer support center.
Post
Companies Must Recognize the Power and Limitations of Automation and Cognitive Technology for Customer Experience
"The consumer has to be ready for the technology. And more importantly, the technology has to be ready for the consumer," says Peter Ryan of Ryan Strategic Advisory.