The chatbot, known as Ahli Bot, can respond to inquiries in both Arabic and English 24 hours per day, 365 days per year.
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Category: CXO
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WorkFusion and IBA Group Partner on Email-Processing RPA Solution for Customer Support
WorkFusion has partnered with Prague-based IT services company IBA Group on a new robotic process automation (RPA) email-processing application for customer support center.
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Companies Must Recognize the Power and Limitations of Automation and Cognitive Technology for Customer Experience
"The consumer has to be ready for the technology. And more importantly, the technology has to be ready for the consumer," says Peter Ryan of Ryan Strategic Advisory.
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Symphony Ventures Hires A.J. Hanna as Vice President for Client Advocacy
London-based robotic process automation (RPA) provider Symphony Ventures has named A.J. Hanna as vice president for client advocacy.
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Thrive Is Using Automation and Algorithms to Make Lending More Efficient
"Advanced automation, AI, and machine learning will help banks provide better services for their customers," says Thrive Inc. founder Kunal Sehgal.