Wingo claims a call response rate of 90% and 100% attention in cases received by WhatsApp.
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Category: CXO
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Ryan Strategic Advisory Issues 2021 Offshore BPO Confidence Index, Colombia Edges Out India, Bulgaria, South Africa
The report assesses the extent to which outsourcing operators in 12 offshore and nearshore locations view the national operating environment from which they deliver services to end-users in key sourcing markets.
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TTEC Announces Regina Paolillo as Global Chief Operating Officer and Dustin Semach as Chief Financial Officer
Both roles are effective immediately.
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PayPal’s Arthi Rajan Explains Why Electronic Payments Security & Customer Experience Can No Longer Be Thought Of Separately
Rajan explains how customer experience and transactional security, including anti-fraud, are not two separate issues, but really two aspects of the same discipline.
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Teleperformance Lauded As One Of 25 “World’s Best Workplaces”
The selected 25 companies participated in Great Place to Work’s employee survey process, representing the voices of more than 20 million employees worldwide.
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itel Expands Into US With Indiana Contact Center
itel plans to serve a Fortune 500 luxury fashion retail brand, offering customer care calls, chat and email support.
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Zain Patel Named Chairperson of the BPESA National Board
Patel will replace Evan Jones, who has served as BPESA’s National board chair for the past 4 years.
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Altia Smart City Lands ibex Expansion In Tegucigalpa, Honduras
Currently, ibex is working to establish a local management team, with agent hiring to begin next month.
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Frost & Sullivan Lauds Teleperformance As Latin American Company Of The Year
"TP´s regional leadership was among the first to recognize the potential of born-digital companies and create structures, processes, and dedicated teams to win these clients and be a part of their growth," said Sebastian Menutti, Industry Principal.
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Ibex Continues Expansion By Opening 5th Jamaican Contact Center In Past 5 Years
Since opening its first site in 2016, ibex has invested more than $50 million USD in Jamaica, increasing its Jamaican payroll from 200 jobs to more than 6,500 while paying more than $40 million USD in annual salaries.