“And what I’ve seen is that the Colombian talent, the infrastructure, the political stability, the need for these kinds of opportunities has been tremendous.” – Luis Barreto
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Category: CXO
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Ryan Strategic Advisory Releases Report Analyzing The Caribbean And Latin America For Nearshore Outsourcing
The report utilizes data from the 2024 Front Office CX Omnibus Survey, along with insights gathered from interviews with industry professionals and secondary sources.
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Kenya BPO Safari 2024: Event to Highlight Kenya’s BPO Sector
Attendees will explore the country's infrastructure, legal framework, and available workforce while also experiencing local culture.
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Frost & Sullivan Lauds Konecta as Company of The Year for Latin America Outsourcing
Frost & Sullivan praised Konecta for its highly advanced technology and innovative solutions, setting new industry standards in the CX outsourcing services industry
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GlowTouch Named BPO of the Year at 2024 CCW Excellence Awards
Prestigious Award Highlights GlowTouch's Commitment to Innovation and Excellence in Customer Contact Solutions
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Charlotte Karera Makes the Case for Rwanda as a GBS and BPO Destination
Charlotte Karera elucidates Rwanda’s case as the best place for BPO, ITO, CX & GBS to do business in Africa.
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With New Bogotá Facility, NY-Based Horatio Expands BPO Activities Into South America
The move comes less than a year after opening a 92,000 sf facility in the Dominican Republic.
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Interview: Tushar Sharan Discusses Hinduja Global Solutions Strategic Expansion in Colombia
"The kind of commitment — the kind of energy and motivation — that we see in our current set of employees is very enriching," said Tushar Sharan of HGS.
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TaskUs Announces Plans to Launch New Office in Medellín, Colombia
The US company, which employs more than 47,000 people across 13 countries and already has one office operating in Colombia, expects to open its Medellín location in September.
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Colombia’s BPrO Continues to Grow and Attract More Attendees to Its CX Summit
"More than customer experience, we have to be people-centered, and this is an opportunity to give people that space to meet again," said Ana Karina Quessep, president of BPrO.