Pastdue Credit Solutions offers debt collection services across the UK for banks, utilities, telecoms, and government entities.
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Category: CXO
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BPrO’s 2025 CX Summit in Cartagena Continues to Grow as Latin America’s Most Important Event in CX & Outsourcing
Several outsourcing firms won accolades in the 2025 CX Interaction Awards, while the event drew participants from around the globe.
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Top Outsourcing Firms Recognized at BPrO’s 2025 CX Summit in Colombia
BPrO’s CX Interaction Awards honor firms for excellent customer service & stronger company/client relationships in all sectors.
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Interview: TaskUs Continues To Grow In Latin America Through It’s Employee-Centric Culture
TaskUs is one of the fastest growing BPOs globally. Here they explain how their culture and location strategy are key drivers.
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TaskUs Deepens Commitment to Colombia With Additional 800-Seat Medellín CX Site
TaskUs has grown in Cali, Barranquilla, and Medellín, and employs over 4,000 professionals supporting US clients.
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Teleperformance Lauded as Sustainable Company in Colombia
CECODES honored TP at its 4th Sustainable Business Awards for leading Colombia's transition to sustainable models and promoting UN principles.
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Are We Focusing on Cost-Cutting at the Expense of CX Quality?
2024 saw budget cuts in customer support, prioritizing cost over quality, risking long-term consumer loyalty.
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Interview: Redial BPO Enters South African Market with Strategic Expansion
“Don't look at us as a vendor; treat us as a satellite operation of your existing business."- Jason Heil
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TaskUs COO Stephan Daoust Reveals The CX Outsourcer’s People-Focused Global Strategy
Already a global company with operations across Europe, Asia, the Pacific and The Americas, TaskUs opens its 3rd Colombian site.
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Fast-Growing UK Outsourcing Firm Ascensos Acquired By Firstsource Solutions
John Devlin, CEO of Ascensos, described the acquisition as a strategic fit, citing minimal overlap in geographic focus and customer base.