Customer Experience outsourcer TaskUs recently selected Cali, Colombia over several other potential locations for its new hybrid contact center, operating 24 hours a day, 7 days a week. The New Braunfels, Texas headquartered firm opened its Colombia operations during the peak of the COVID pandemic using remote workers, but has since opened its modern workspace...
The 2023 CX Summit will be in Cartagena again, the 10th and 11th of May.
The report assesses the extent to which outsourcing operators in 12 offshore and nearshore locations view the national operating environment from which they deliver services to end-users in key sourcing markets.
"They need help. They need a good partner, someone that they can trust and rely on to not only deliver against their needs, but to also bring their team up to these technologies."
itel says it will advance its strategic expansion into nearshore markets this summer, opening new customer experience operations in Guyana and Honduras, as well as establishing a core technology development team in Colombia.
Amazon Web Services (AWS) (NASDAQ: AMZN) announced in Bogotá yesterday that it would activate an edge location in Colombia by the end of 2019, making Colombia Amazon AWS’s first Latin American network access point outside of North America or Brazil. The cloud services and retail giant also announced a collaboration with SENA, Colombia’s national community...