The US company, which employs more than 47,000 people across 13 countries and already has one office operating in Colombia, expects to open its Medellín location in September.
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Category: Location Strategy
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User Experience 101: Why UX Design Boosts Business
Think about your favorite restaurant. Is it your favorite just because of the food? Or is it that the service, environment, premises, location, and the overall experience play a role? That is exactly the case in digital products. User experience is what makes a product successful, or a failure. You can have the best functions,...
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International ICT Congress Moves to New Venue In Cartagena
This years themes include Artificial Intelligence, Robotics, Virtual and Augmented Reality, Blockchain, 5G and the Internet of Things.
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Ukrainian IT Outsourcer Intellias Opens Latin American Operations
Intellias expects to hire up to 60 specialists in Colombia by the end of 2023.
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Ascensos Launches CX Outsourcing SIte in Trinidad & Tobago
Ascensos believes that the Caribbean location will help the firm better serve North American clients.
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Alta Resources Establishes South American Presence with CX Provider BRM Acquisition
BRM's senior leadership, including its founders, Juan Pablo Serrano and Pilar Jaramillo, will remain with the company.
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Everest Group Cites Itel BPO In Peak Matrix Analysis of Top CX Outsourcers
Itel continues to grow, with new expansion in Jamaica, Guyana, Honduras and Saint Lucia.
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Glowtouch’s Vidya Ravichandran Discusses The BPO’s Dominican Republic Expansion, Plans For Further Growth
Glowtouch is on a roll. The US based IT and customer experience outsourcer already has operations in India and The Philippines along with a strong footprint in the US. Despite the pandemic, Glowtouch moved forward aggressively to open its second site in Santo Domingo, the capital of Caribbean vacation paradise Dominican Republic. Cognitive Business News...
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Alorica Growing Finance, Healthcare, Retail CX Operations From Cali, Colombia Facility
Alorica now operates out of 18 countries serving over 250 clients in 30 languages. Cali is Alorica's 1st Colombian location.
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Beatriz Viveros Reveals TaskUs Award-Winning Culture In Its Cali Customer Contact Operations
Customer Experience outsourcer TaskUs recently selected Cali, Colombia over several other potential locations for its new hybrid contact center, operating 24 hours a day, 7 days a week. The New Braunfels, Texas headquartered firm opened its Colombia operations during the peak of the COVID pandemic using remote workers, but has since opened its modern workspace...