NICE (Nasdaq: NICE) last week announced a partnership between NICE Robotic Process Automation (RPA) and CallVU to offer visually enriched IVR (Interactive Voice Response) and digital customer engagement at the front end, together with smart automation of complex back end processes. The integrated offering enables organizations to gain greater operational efficiencies such as increased processing...
Yesterday, Amazon Web Services (AWS) (NASDAQ: AMZN), and the Volkswagen Group (VW) (ETR:VOW3) announced a multi-year, global agreement to build the Volkswagen Industrial Cloud, a cloud-based Industrial digital production platform that will transform the automotive company’s manufacturing and logistics processes. Volkswagen will rely upon the breadth and depth of AWS’s portfolio of services, including IoT,...
Austin, Texas based real estate technology firm OJO Labs has raised $45 million in Series C funding to accelerate its development and market expansion. The company expects to strengthen its position with significant hiring in its data science, engineering, product and design teams. The round is funded by a syndicate including LiveOak Venture Partners, Realogy...
More than three-quarters (78%) of US commercial banks are considering new fintech partnerships in 2019 in a bid to improve customer experience (42%) and achieve real-time visibility (40%) according to a new industry report, released today. The research, commissioned by fintech provider and Visa subsidiary Fraedom, also found that other factors inspiring banks to partner...
Global business content group WOBI recently held its one day meeting on digital transformation in Medellín, Colombia’s Plaza Mayor convention center, bringing together international and national speakers to share ideas and ways to rethink business models and customer relationships. The Medellín event was one of five globally, others being in Mexico City, Madrid, Milan, and...
Global outsourcer Sykes Enterprises has announced the appointment of Ian Barkin — co-founder of global intelligent automation (IA) and robotic process automation (RPA) leader Symphony Ventures, Inc. to be its chief strategy and marketing officer. In November of 2018, Sykes acquired Symphony Ventures a company co-founded by Barkin, making it one of the first front-office business...
NEW YORK, NY – FEBRUARY 26, 2019 – Kryon®, a developer of Robotics Process Automation (RPA) software, has announced the completion of its Series C financing round of $40 million led by OAK HC/FT. Both Aquiline Technology Growth and Vertex Ventures – the firms that had led Kryon’s Series B round – have also exercised their...
The São Paulo State Research Foundation (FAPESP) and IBM have joined efforts to support the creation of a Center for Artificial Intelligence (AI), within the FAPESP Engineering Research Center Program. The new Center will pursue a disruptive research program, with the potential to promote paradigm shifts in AI. Its mission is twofold: to generate deeper...
Disruption and displacement from RPA and AI are coming faster than most companies realize. Now is the time to begin preparing for the inevitable changes ahead.
Loren Moss chats with Eric Crabtree of Unisys about micro-segmentation's impact on both security and improving the customer experience.