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Author: Loren Moss (Loren Moss)

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photo courtesy of Sasint - Pixabay

Japan Opens Center for the 4th Industrial Revolution in Tokyo to Influence Tech Policy

The World Economic Forum, the International Organization for Public-Private Cooperation, today opened the Center for the Fourth Industrial Revolution Japan alongside inaugural partners Hitachi, Horiba, Mitsubishi Chemical Holdings, Salesforce, Sompo Holdings and Suntory Holdings. The Tokyo-based Center will bring together leading businesses, start-ups, civil society, academia and international organizations to shape the trajectory of emerging...

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Why Moving Our Telephony to AWS Gives Us a Clear Path to Deep Learning and Conversation Bots

Why Moving Our Telephony to AWS Gives Us a Clear Path to Deep Learning and Conversation Bots

Before launching Cognitive Business News and Unido Digital, I worked as an editor covering customer experience and disruptive technologies in the BPO sector. We are currently researching ways to apply many of these deep learning and artificial intelligence technologies like Lex, SageMaker, DeepLens, and Polly to business use cases. One of the things we are...

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Avasant’s Anupam Govil Discusses RPA, Other Trends Affecting Caribbean Outsourcers During CAIPA Conference

Avasant’s Anupam Govil Discusses RPA, Other Trends Affecting Caribbean Outsourcers During CAIPA Conference

The Caribbean Association of Investment Promotion Agencies (CAIPA) in association with the Caribbean Export Development Agency, Jamaica Promotions Corporation (JAMPRO) and the European Union hosted the first-ever pan-Caribbean outsourcing conference on December 6, 2017 at the Iberostar Rose Hall Beach Hotel in Montego Bay, Jamaica. Titled ‘Outsource to the Caribbean Conference 2017’ (OCC 2017), the...

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NICE Introduces New Onmi-channel Analytics Solution

Software and data services provider NICE has introduced a new analytics solution for omni-channel analysis based on its Nexidia platform. Called the Nexidia Analytics Solutions, the insight-generating platform incorporates neural networks that can learn alongside audio and text search functions that can sift through calls, emails, and chats, among other methods of communication. Calling the offering “analytics with...

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